Immediate need for a talented
Analyst 3 - Customer Complaints/Revenue Reconciliation Analyst. This is a
12 months contract opportunity with long-term potential and is located in
Somerville, NJ(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-26152
Pay Range: $40 - $45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:- Revenue reconciliation account management for customers, including investigation, analysis and timely resolution of customer deductions/claims.
- Provide superior customer service by building collaborative relationships with external customers and internal business partners.
- Gain in-depth knowledge of our customer business practices and internal policies/requirements.
- Partners with accounts, reverse distribution, logistics, sales, finance and other key stakeholders on complex issue, analysis and development of customer specific action plans.
- Leads initiatives to minimize deductions and implement process improvements that leads to achievement of organizational and individual account goals.
- Utilize process excellence tools & technology to identify account revenue trends.
- Proactively manage deductions/disputes to meet metrics & goals through integration with logistics, sales and finance partners.
- Manage all debit and credit transactions; follow documented processes and procedures, ensure that all compliance standards and approvals are met.
- Maintain customer accounts according to set department policies & procedures
- Develop competency in all Microsoft applications i.e. (Excel, Power Point, Word) as well as business applications such as (SAP, Business Warehouse, and others).
- Manage and direct requests and inquiries from internal & external business partners.
- Learn and utilize new technology to drive root cause analysis and problem resolution relating to individual/team metrics.
- Key Performance Indicators for this role outstanding deduction dollars, Aged deductions, and Delivery Service Issue timely case closure.
- Maintain customer accounts according to best practices, audit controls, national policies and SOPs.
- Assist in internal/external audits and keeping CLIENTaudit ready.
- May include the gathering of data for audit requests, or direct interaction with auditors.
- Complete other related revenue management activities as assigned.
- Prepare and effectively present information in various settings and across organizational levels.
- Identify and implement innovative solutions through analytics and various different types of project management methodologies.
- Drive process improvements that impact deduction management and dashboard measures.
- Participate and lead customer specific initiatives.
- Complete other processes and project activities as assigned.
- Serves as subject matter expert within functional area with end-to-end responsibility for account portfolio.
- Participate and lead team meetings and decision making.
- Responsible for completing all assigned compliance training requirements.
- Complete other performance management activities as assigned.
Key Requirements and Technology Experience:- Key Skills; Collections, Deductions and Claims
- Finance experience/accounts receivable
- Customer Service exp
- Distribution, logistics or Supply Chain knowledge
- Data Analytics exp
- Excel is required (for VLOOKUPs
- College degree required with a BA/BS in Finance, Accounting, Supply Chain, or Business preferred. 2 years of career experience required.
- Demonstrated strong interpersonal and communication skills
- Excellent organizational, time management, and follow-up skills
- Proficiency level with MS Office Suite including Excel vLookups and pivot tables
- Strong collaboration skills and ability to influence without authority
- Demonstrated analytical and problem-solving experience
- Ability to manage multiple priorities and work independently
- Experience in Customer Service, Accounts Receivable, or Supply Chain related fields of Order Management, Reverse Distribution/Logistics, and/or Distribution
- LEAN/SIX SIGMA / APICS training, certification, or equivalent experience
- Working knowledge of SAP and/or Business Workplace (BW)
- Knowledge of SOX, GCC, and/or GMP requirements
- Finance knowledge and/or work experience preferred in any of the following areas: accounts receivable, deduction management, or collections
- Manager Notes:
- Role will be HYBRID (3 days onsite), must be onsite every Wednesday in Somerset, NJ; the other 2 days can be at another close CLIENTlocation
- Travel will only happen if the worker things it will help with the customer, may not be very often
- Bachelors degree is required
- Must have at least 2 years of exp
- Need to have Data Analytics and Supply Chain knowledge
- Should have Customer Service exp
- Logistics exp would be preferred
- Need to have Collections and/or Finance experience
- Exp with Excel is required (for VLOOKUPs)
- Need to have working knowledge of Deductions and Claims
- Need to have SAP working experience
- Need to have Finance / Deductions experience
- Need to be able to problem solve, have Data Analytics exp, and will be working with difference business partners
Our client is a leading
Pharmaceutical Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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