Rate of pay is $32 Job Title: Accounts Receivable Specialist
Department: Finance
Reports To: Finance Manager
Location:Individual must be in person 4 days a week either in our FLKS or Branchburg (Mon-Thurs). 1 day working remote (Friday).
Job Summary
The Accounts Receivable Specialist is responsible for managing customer accounts, monitoring outstanding receivables, and driving timely collection of payments. This role partners with customers, sales, customer service, lab operations, and finance teams to resolve invoicing and payment issues, investigate discrepancies, reduce past-due balances, and maintain accurate account records. The position plays a critical role in improving cash flow, minimizing bad debt exposure, and supporting the organization's financial objectives.
Key Responsibilities
- Investigate invoice disputes, deduction claims, credit memos, and short payments.
- Contact customers via phone and email to collect outstanding balances and resolve payment delays.
- Manage a portfolio of customer accounts and monitor aged receivables.
- Perform account reconciliations and resolve discrepancies in a timely manner.
- Collaborate with Sales, Customer Service, Pricing, and Finance teams to support collection efforts and dispute resolution.
- Maintain accurate documentation of collection activities and customer communications.
- Prepare and distribute customer statements, aging reports, and collection status reports.
- Escalate delinquent accounts in accordance with company policies and procedures.
- Support cash application activities and ensure timely posting of customer payments.
- Assist with month-end close activities related to accounts receivable.
- Ensure compliance with internal controls, financial policies, and SOX requirements.
- Identify process improvement opportunities to enhance collection effectiveness and customer experience.
Education & Experience
Required
- Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field.
- 5-7 years in Credit and collections
- Experience working in a shared services or high-volume transaction environment.
Knowledge, Skills & Abilities
Leverage AI-enabled tools, including Microsoft Copilot, to improve collection efficiency, analyze customer account issues, and support timely payment resolution.
- Strong understanding of accounts receivable and collections processes.
- Excellent analytical and problem-solving skills.
- Ability to reconcile accounts and identify payment discrepancies.
- Strong customer service and relationship management skills.
- Effective verbal and written communication skills.
- Ability to manage multiple priorities and meet deadlines.
- High attention to detail and accuracy.
- Proficiency in financial systems and reporting tools.
- Ability to work independently while collaborating effectively across functions.