Analyst 2, Cust Contract Admin

Lancesoft

San Diego, CA

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JOB DETAILS

SALARY

$30

SKILLS

Alliance/Partner Management, Analysis Skills, Communication Skills, Continuous Improvement, Contract Approval, Contract Management, Cross-Functional, Customer Support/Service, Detail Oriented, Establish Priorities, Interpersonal Skills, Literacy, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Multitasking, Office Suites, On Site Support, Organizational Skills, Power BI, Presentation/Verbal Skills, Problem Solving Skills, Product Lifecycle, Product Reviews, Regulations, Risk, Risk Management, SAP, Sales Operations, Salesforce.com, Service Delivery, Service Level Agreement (SLA), Stock Keeping Unit (SKU), Team Player, Technical Sales, Time Management, Writing Skills

LOCATION

San Diego, CA

POSTED

3 days ago

Join our dynamic team in San Diego, CA, where the sun meets innovation. We are seeking a dedicated professional to enhance our customer contract administration processes.
Position Summary
The Service & Support Analyst is responsible for evaluating and responding to customer contract redlines related to service terms, SLAs, warranties, and support obligations. This role partners closely with Contracts, Sales, and Service Operations to interpret risk, propose compliant alternatives, and craft clear, timely responses that protect the company while meeting customer requirements or requests. The analyst maintains a redline response repository and ensures alignment with policy, regulatory standards, and the ability to operationalize requests. Success in this role requires strong contract literacy, attention to detail, and the ability to communicate complex service provisions in a customer-friendly, solution-oriented manner.

In addition, the analyst will work closely with Sales, Technical and Field Service, Contracts, and Quoting to review the customer’s products to determine eligibility to renew contracts with a new support agreement. The analyst would be responsible for reviewing product eligibility across multiple Client solutions by reviewing versions, configurations, and product lifecycle status. The analyst will validate serials/SKUs, assess compatibility with service delivery capabilities, identify gaps (e.G., end-of-support units, third-party devices, or non-standard configurations), and recommend any available remediation paths such as upgrades, substitutions, time and material, or tailored support exceptions. The analyst will provide final review in a clear output for accurate quoting, entitlement setup, and ongoing service execution. Strong cross-functional collaboration, analytical skills, and a pragmatic approach to risk management are essential.
Qualifications

Bachelor’s degree required
Minimum 2 years experience with commercial contracting or other service and support relevant experience
A strong focus on detail and accuracy of work
Ability to prioritize multiple tasks efficiently
Excellent organizational, written, communication, and interpersonal skills
Individual must be comfortable in a fast-paced environment;be a team player and results oriented
Proficient in Excel, SAP, Salesforce, and Power BI

Key Competencies

Organizational Agility
Process Effectiveness/Continuous Improvement
Accountability and Empowerment
Analytical and Problem-Solving Orientation
Strategic Partnership and Customer Support
Maintains high standards of professionalism and integrity

Shift & Requirements

Must be onsite
Hours/Shift: Monday to Friday;7: 00am –3: 30pm or 8: 00am –4: 30pm
2 rounds of interviews: phone/video and then in person
Ability to perform multiple tasks simultaneously and prioritize workload with minimum supervision
Advanced technical skills especially in Microsoft O365 including Word, Excel, PowerPoint, and Vision
Experience in SAP and SF.Com a plus
Experience with Microsoft Office 365 Suite of products including Power BI and PowerApps
Good written and verbal communication skills and interpersonal relationship skills

Start your career journey with us in San Diego, where innovation and opportunity meet!

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/