| Location | Franklin Lakes, NJ |
On site 9 panel required Hourly Rate: ***
Open positions needing to be filled: 4
Essential Responsibilities
" Support all aspects of the distributor chargeback and sales trace process, including submissions, resubmissions, denial dispositions, dispute resolution, chargeback settlements, and customer-related sales tracing errors.
" Analyze and resolve chargeback, price variance, contract membership, and central membership error types in accordance with applicable OLAs, SLAs, policies, procedures, and business guidelines.
" Maintain accurate customer master data, customer cross references, GPO membership records, and central membership alignment to support pricing accuracy and reduce financial risk.
" Perform customer and GPO member management activities, including eligibility auditing, roster additions, changes, deletions, migrations, transitions, and updates based on policy and customer designation.
" Drive automation, process standardization, governance, and best practices across Contract Operations to increase efficiency, consistency, data integrity, and customer experience.
" Leverage tools and systems including SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT capabilities to streamline and simplify operations.
" Maintain training materials, desktop procedures, and process documentation to support team effectiveness, knowledge sharing, and operational continuity.
" Communicate effectively with internal and external stakeholders to coordinate dispute information, follow up on open issues, and ensure timely resolution of customer, distributor, and contract discrepancies.
Qualifications
" Bachelor s degree preferred, or equivalent relevant experience, with 1 3 years of experience or demonstrated knowledge in chargebacks, pricing claims, membership management, contract operations, contracting technologies, automation, analytics, master data management, IT development, or continuous improvement activities.
" Strong technical skills with applications and platforms such as SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, ERP systems, reporting tools, and analytics solutions.
" Strong analytical and problem-solving skills with the ability to evaluate business drivers, identify root causes, and develop clear, practical solution recommendations.
" Strong communication, customer-centric, organizational, and stakeholder engagement skills with the ability to adapt to business needs while upholding company values.
" Innovative mindset with demonstrated ability to identify continuous improvement opportunities, champion change, support automation, and drive process excellence.
" Ability to plan, organize, prioritize, and manage a variable workload while meeting timelines and delivering accurate results.
" Self-motivated and able to work independently while contributing effectively in a team environment.
On site 9 panel required Hourly Rate: ***
Open positions needing to be filled: 4
Essential Responsibilities
" Support all aspects of the distributor chargeback and sales trace process, including submissions, resubmissions, denial dispositions, dispute resolution, chargeback settlements, and customer-related sales tracing errors.
" Analyze and resolve chargeback, price variance, contract membership, and central membership error types in accordance with applicable OLAs, SLAs, policies, procedures, and business guidelines.
" Maintain accurate customer master data, customer cross references, GPO membership records, and central membership alignment to support pricing accuracy and reduce financial risk.
" Perform customer and GPO member management activities, including eligibility auditing, roster additions, changes, deletions, migrations, transitions, and updates based on policy and customer designation.
" Drive automation, process standardization, governance, and best practices across Contract Operations to increase efficiency, consistency, data integrity, and customer experience.
" Leverage tools and systems including SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT capabilities to streamline and simplify operations.
" Maintain training materials, desktop procedures, and process documentation to support team effectiveness, knowledge sharing, and operational continuity.
" Communicate effectively with internal and external stakeholders to coordinate dispute information, follow up on open issues, and ensure timely resolution of customer, distributor, and contract discrepancies.
Qualifications
" Bachelor s degree preferred, or equivalent relevant experience, with 1 3 years of experience or demonstrated knowledge in chargebacks, pricing claims, membership management, contract operations, contracting technologies, automation, analytics, master data management, IT development, or continuous improvement activities.
" Strong technical skills with applications and platforms such as SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, ERP systems, reporting tools, and analytics solutions.
" Strong analytical and problem-solving skills with the ability to evaluate business drivers, identify root causes, and develop clear, practical solution recommendations.
" Strong communication, customer-centric, organizational, and stakeholder engagement skills with the ability to adapt to business needs while upholding company values.
" Innovative mindset with demonstrated ability to identify continuous improvement opportunities, champion change, support automation, and drive process excellence.
" Ability to plan, organize, prioritize, and manage a variable workload while meeting timelines and delivering accurate results.
" Self-motivated and able to work independently while contributing effectively in a team environment.
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