Analyst 1, Cust Contract Admin

Lancesoft

Tempe, AZ

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JOB DETAILS

SALARY

$28

SKILLS

Analysis Skills, Automation, Business Strategy, Business Support, Commitment Letter, Contract Approval, Contract Management, Cross-Functional, Customer Experience, Customer Support/Service, Data Mining, Data Sets, Data Visualization Tools, Distribution Channel, Documentation, ERP (Enterprise Resource Planning), Financial Risk, Java IDE (Integrated Development Environments), Microsoft Excel, Multiplatform/Cross-Platform, Operations Management, Performance Metrics, Power BI, Pricing, Problem Solving Skills, Process Development, Process Improvement, Product Pricing, Purchasing/Procurement, Qlik, Risk Management, SAP BusinessObjects Business Intelligence (BI), SAP ECC (fka SAP R/3 and SAP ERP), SAP NetWeaver Business Warehouse, Sales, Service Level Agreement (SLA), Team Player, Time Management

LOCATION

Tempe, AZ

POSTED

14 days ago

Join our dynamic team in Tempe, AZ, where you will play a critical role in supporting our client's contract operations. This position offers the opportunity to work in a vibrant environment with a focus on ensuring accurate and timely contract management across various business segments.
Qualifications

Bachelor’s degree (BA/BS) or equivalent professional experience (required).
1–3 years of experience in commercial contract operations or related fields.
Strong Excel skills, including the ability to manipulate large datasets and extract insights. Experience with data mining and visualization tools such as SAP BI, Power BI, and QlikView.
Familiarity with ERP systems including SAP, Vistex, and JDE (preferred).

Accountabilities in this Role
Reporting to the Manager of Contract Operations, you will be responsible for supporting price activation processes through the execution of letters of commitment, customer setup and maintenance, group transitions, and local contract management. This includes overseeing commercial consumable sales contracts across all U.S. Business segments, ensuring accurate and timely implementation to support business objectives.
Key Responsibilities

Ensure accurate execution of letters of commitment, customer setup and maintenance, group purchasing organization group transitions, and local contracts for new and renewal agreements.
Serve as a key point of contact for internal and external inquiries related to pricing activation and membership.
Collaborate regularly with distributor partners, GPOs, business unit sales teams, commercial operations pillars, and commercial customers.
Support enterprise-wide operational capabilities, policy execution, process optimization, and governance to ensure effective implementation of complex contracting activities.
Ensure alignment of external partners and customers with the company's strategic objectives.

Essential Responsibilities

Efficiently manage and resolve a high volume of external and internal inquiries. Leverage automation and reporting tools to research and respond promptly to stakeholder needs. Facilitate and lead internal and external calls to address and resolve stakeholder requests quickly and effectively.
Understand and support the company's business and membership strategies to accurately communicate customer pricing eligibility for GPO and/or local agreement requests. Own and drive performance against key metrics, KPIs, SLAs, and Individual Impact goals aligned with organizational strategy. Manage price activation transitions ensuring accurate roster alignment and timely setup of effective dates for new and transitioning members.
Efficiently manage member account additions and removals across multiple ERP platforms utilizing BOTs and automation tools to streamline processes. Prepare and distribute dealer notifications to distributors, detailing contract pricing and membership changes resulting from price activation transactions.
Maintain centralized documentation of membership-related pricing exceptions in contracting playbooks. Communicate time-sensitive membership exceptions to relevant cross-functional teams to ensure downstream process alignment and mitigate financial risks.
Identify and report local agreements requiring modifications due to GPO group transitions using Power BI or other reporting tools. Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
Serve as a subject matter expert to support the design and implementation of solutions that enhance accuracy, timeliness, and efficiency in the LOC, CS&M, and GPO group transition process. Collaborate with distributor partners on contract loading processes and testing.
Partner with Business stakeholders to identify and implement improvements in GPO and local contract execution and renewal processes to drive sustainable results. Identify and implement opportunities to improve the overall customer experience through process and service enhancements.
Work with varying teams to address contract execution activities impacting pricing accuracy. Participate in distributor calls as needed to resolve related issues.

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/