Quality Assurance Specialist (Temporary)

Location: East Hartford, CT (Onsite)
Duration: April 1, 2026 – June 30, 2026
Schedule: Full-Time | 40 hours per week | 8 hours per day
Pay Rate: $22.40/hr
Positions Available: 2

Position Overview

Reporting to the Quality Assurance Supervisor, the Quality Assurance Specialist is responsible for conducting quality reviews across multiple functional areas, identifying trends, and supporting continuous improvement initiatives. This role requires strong analytical skills, attention to detail, and the ability to work effectively in a fast-paced, compliance-driven environment.

The ideal candidate will demonstrate a proactive approach to quality improvement and contribute innovative strategies to enhance operational performance.

Key Responsibilities

• Learn and understand processes across all functional areas to perform comprehensive quality reviews

• Maintain a monthly quality score of 96% or higher and an "Approved” challenge percentage below 5%

• Conduct objective, concise, and accurate quality assessments

• Meet productivity standards across assigned functional areas

• Serve as a subject matter resource on program and operational processes

• Update and maintain quality monitoring data management systems

• Support implementation and maintenance of quality assurance practices and controls

• Track and ensure timely correction of returned quality assessments

• Perform administrative support tasks for the Quality Team

• Collaborate with other departments as needed

• Contribute to ongoing process improvement initiatives

• Perform additional duties as assigned

Required Qualifications

• Strong verbal and written communication skills

• Excellent analytical, organizational, and time management abilities

• Demonstrated ability to produce accurate, detail-oriented work

• Ability to manage multiple priorities in a fast-paced environment

• Ability to work independently and maintain confidentiality

• Proficiency in Microsoft Word, Excel, and Outlook

• Minimum typing speed of 30 WPM

Preferred Qualifications

• College degree preferred

• Experience in government services, particularly health and human services

• Public sector healthcare, Medicaid, and/or CHIP experience strongly preferred

• Bilingual skills a plus

Work Environment & Physical Requirements

• Office-based environment

• Primarily sedentary role with regular use of computer and office equipment

• Occasional standing, walking, and lifting up to 10 pounds

• May require overtime, including evenings or weekends

Compliance Requirements

• 8-Panel Drug Screen (Mandatory)

• Background Check: Healthcare Package + Education/Employment Verification