Quality Assurance Specialist – Health & Human Services Program
Job ID: CNDTJP00006769
Location: East Hartford, CT 06108
Worksite: 77 Hartland Street, East Hartford, CT 06108
Pay Rate: Up to $22.40/hour (W-2)
Schedule: Full-Time | 40 Hours per Week | Overtime, days, evenings, and some weekend hours as needed
Work Arrangement: Onsite
Openings: 1
Position Overview
We are seeking a detail-oriented and analytical Quality Assurance Specialist to support a government health and human services program in East Hartford, CT.
Reporting to the Quality Assurance Supervisor, this position conducts quality reviews across the program's functional areas, identifies trends and issues, and supports continuous improvement of processes and quality controls.
The ideal candidate has strong analytical and communication skills, a high level of accuracy, and the ability to work independently while maintaining confidentiality in a fast-paced environment.
Key Responsibilities
- Learn and understand the processes for all functional areas in order to perform quality reviews across the program.
- Conduct objective, concise quality assessments of work completed by front-line staff.
- Maintain a quality score of 96% or higher, with an "Approved” challenge percentage under 5% each month.
- Meet productivity standards for each functional area reviewed.
- Update the quality monitoring data management system to compile and track assessment results.
- Identify trends, issues, and opportunities for process improvement, and recommend solutions.
- Help implement and maintain quality processes, practices, and measures for front-line quality assurance.
- Track and ensure that staff return quality assessments requiring corrections.
- Serve as a knowledgeable resource on program processes and functional areas.
- Perform administrative tasks to support Quality Team objectives and assist other departments as needed.
Required Qualifications
- Strong verbal and written communication skills, including clear, concise written documentation.
- Strong analytical, organizational, time management, and problem-solving skills.
- High attention to detail and ability to produce accurate results.
- Ability to work independently and maintain strict confidentiality regarding quality assessments.
- Ability to manage multiple priorities and adapt to fast-paced, frequently changing processes and guidelines.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Typing speed of at least 30 WPM.
Preferred Qualifications
- College degree.
- Experience in quality assurance, auditing, or quality monitoring.
- Experience in government services to consumers, particularly health and human services.
- Experience with public sector healthcare, Medicaid, and/or CHIP.
- Bilingual (English/Spanish).
Physical Requirements & Work Environment
- Office environment with a generally quiet noise level.
- Primarily seated work using a computer; occasional standing, walking, and lifting up to 10 lbs.
- Fast-paced environment; overtime, evening, and some weekend hours may be required.
Additional Requirements
- Must successfully complete a background check (healthcare package with education and employment verification).
- Must pass an 8-panel drug screen.