Job Title: AMI Systems Specialist.
Location: Chapel Hill, NC (Remote).
Employment Type: Contract.
About the Opportunity:
ZipStaff is hiring a senior AMI Systems Specialist to take a lead technical role in application support for Advanced Metering Infrastructure (AMI) systems at a major energy utility, including the Meter Data Management System (MDMS) and Head End System (HES). This is a 100% remote, 12-month contract starting November 30, 2026, and includes on-call support on a rotating basis. It suits a hands-on production support lead with a prevent-and-predict mindset.
What You'll Do:
- Own day-to-day operation of the MDMS and the applications integrated with it, including rotating on-call support.
- Analyze MDMS issues, trace data flows and perform log analysis to resolve production problems quickly.
- Build automation for alerts and monitoring, and identify the tools and reports the AMI Run team needs to monitor and troubleshoot production.
- Lead incident triage, remediation and root cause analysis, and recommend preventive actions, including HPI.
- Work production issues in an agile framework with quick turnaround, owning resolution and collaborating with vendors and ecosystem partners.
- Partner with key vendors and business partners on release notes, scheduled upgrades and enhancements, and contribute to production release planning.
- Trend process data to develop insights, and drive continuous improvement and holistic monitoring processes.
- Provide status updates and report critical issues, and engage vendors and sponsors in weekly status meetings.
- Work independently while guiding other employees and contractors.
Required Qualifications:
- 8+ years of IT experience, with a lead technical role in production application support.
- Hands-on experience supporting AMI systems such as MDMS and HES.
- Solid experience in IT architecture, infrastructure and cloud development, software architecture design, business analysis and DevOps.
- Proven skills in incident triage, log analysis, data-flow tracing and root cause analysis.
- Experience building automation for alerting and monitoring.
- Strong project management, product management and communication skills.
- Availability for rotating on-call support.
Preferred Qualifications:
- Experience in the utility or energy sector.
- Experience working with AMI vendors on releases, upgrades and enhancements.
- Background in IT process improvement and Human Performance Improvement (HPI) practices.
- Experience mentoring or upskilling technical teams.
Benefits:
- Health Insurance.
- Dental Insurance.
- Vision Insurance.
- 401(k) + 401(k) matching.
- Paid time off.
- Referral Program.
About ZipStaff:
ZipStaff connects skilled technology professionals with leading organizations across the United States, matching top talent with impactful contract and full-time opportunities.
To apply, submit your resume through this posting. Qualified candidates will be contacted by a ZipStaff recruiter.