| Location | Irving, TX |
Americas and Lessors Customer Support and Program Manager
Published 11.04.2026
Job field : Customer services and support Location : Irving , Texas , United States Contract type : Permanent Contract duration : Full-time Required degree : Master Degree Required experience : More than 8 years Professional status : Professional, Engineer & Manager Spoken language(s) : English Fluent
# 2026-191805
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Published 11.04.2026
Job Description
SAFRAN Aircraft Engines is currently seeking a skilled and enthusiastic professional to join our team as Customer Support and Program Manager. In this role, you will be responsible for ensuring excellent customer satisfaction and managing various CFM programs to enhance our customer support and services and our contracts profitability.
At SAFRAN Aircraft Engines, we pride ourselves on our global presence and commitment to delivering customer experiences. As a Customer Support and Program Manager, you will play a crucial role in managing complex projects and fostering strong relationships with
a strategic customer in the Americas and Lessors Customers support teams
Key Responsibilities:
Develop and maintain positive and proactive relationship with our international clientele, serving as their primary point of contact throughout their journey with us.
Achieve key economic objectives, including driving revenue growth, increasing profitability and ensuring timely cash collections.
Leverage financial acumen and strategic thinking to implement effective measures that positively affect the customers contract financial performance.
Collaborate with cross-functional teams to ensure seamless contracts management and delivery, meeting and exceeding client expectations.
Utilize your exceptional project management skills to oversee the entire P&L, from contract flow-down to successful execution, including the engines maintenance with CFM shops.
Identify opportunities for growth and upselling within existing accounts (including clawback), working closely with the sales team to maximize business potential.
Regularly analyze customer feedback and trends to identify areas for improvement and implement effective solutions.
Stay up-to-date with industry trends and best practices, and provide innovative ideas to enhance the customers contract management, strategies and portfolio profitability.
Job Requirements
Key skills and traits
Proven experience of minimum 5 years as a Customer Manager or similar role in an international environment, with deep passion for aviation industry.
Excellent project management skills, with a track record of successfully managing complex projects from start to finish.
Strong ability to build and maintain relationships with clients, demonstrating exceptional interpersonal and communication skills, with appetite for business trips.
Highly organized and detail-oriented, with the ability to prioritize tasks effectively and meet deadlines, in high autonomy.
Demonstrated problem-solving and analytical skills, with the ability to think creatively and deliver effective solutions.
Proficiency in utilizing management software and other relevant tools to track customer interactions and manage projects.
Excellent presentation and persuasion skills.
Bachelors degree (BAC+5) in Engineering, Business Administration or a related field.
Proficient in both English and French.
Join our vibrant team and become an integral part of our global success story. We offer a friendly and collaborative work environment that encourages personal and professional growth. In addition, you will have the opportunity to work with a diverse range of international
clients and contribute to the enhancement of our customer management strategies.
But what else? (advantages, specific features, etc.)
Regular travel to the customers or maintenance facilities
The location can be in the US (Dallas Safran Office or Cincinnati), in Mexico (Queretaro Facility) or in France (Montereau sur Jard Safran Aircraft Engines Office)
Company Information
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.
Safran was ranked second in the Aerospace & Defense sector in TIME magazines ""Worlds Best Companies 2025"" ranking.
100,000
employees worldwide
27
Number of countries where Safran is located
35
business area families