Ambulatory Pharmacy Operations Pharmacist

Key responsibilities include medication access services, prior authorizations, specialty and specialty-lite pharmacy program support, MTM, medication reconciliation, adherence interventions, transitions of care activities, prescription fulfillment oversight (including medication preparation, clinical review, verification, and dispensing activities within Epic Willow Ambulatory), refill management, shipping and delivery coordination, quality improvement initiatives, and regulatory and accreditation activities. The pharmacist collaborates closely with a multidisciplinary team that includes ambulatory pharmacy operations pharmacists, specialty pharmacists, embedded clinical pharmacists, pharmacy technicians and analysts, providers, nurses, and care coordinators to support comprehensive medication management and patient access initiatives.

Overview:

UF Health Jacksonville Ambulatory Pharmacy provides integrated ambulatory and specialty pharmacy services to a diverse patient population, including Medicare, Medicaid, commercial, employee, and charity care patients. Through our 340B program, comprehensive medication access services, and coordinated pharmacy care model, we help patients overcome barriers to therapy and achieve optimal outcomes.

Our specialty pharmacy program provides comprehensive support for patients receiving complex therapies through clinical monitoring, refill coordination, adherence management, prior authorizations, financial assistance coordination, and medication delivery services. 

In collaboration with embedded clinical pharmacy services throughout the health system, our ambulatory pharmacy team supports continuity of care, medication optimization, and enhanced patient access across multiple outpatient specialties.

Responsibilities:

Clinical & Patient Care Services

• Provide Medication Therapy Management (MTM) and comprehensive medication reviews
• Conduct medication reconciliation and identify, prevent, and resolve medication-related problems
• Provide patient education and adherence counseling
• Monitor therapeutic outcomes and support medication optimization initiatives
• Assist with transitions of care and outpatient medication management

Medication Access & Prior Authorizations

• Facilitate prior authorizations, appeals, formulary exceptions, and payer-required documentation
• Coordinate patient assistance, manufacturer programs, copay assistance, and financial support resources
• Collaborate with providers and clinic staff to improve medication access and reduce treatment delays

Specialty & Specialty Lite Pharmacy Services

• Support patient onboarding, refill coordination, adherence monitoring, and ongoing clinical assessments
• Coordinate care for specialty medication patients and maintain documentation required by accreditation and payer standards
• Support Specialty Lite services and coordinate care

Pharmacy Operations

• Oversee workflow associated with prescription fulfillment, refill processing, shipping, and medication delivery services
• Ensure compliance with state, federal, payer, and accreditation requirements
• Support inventory management, operational efficiency, and quality assurance initiatives
• Provide oversight and guidance to pharmacy technicians and support personnel

Qualifications:

Required Education: Bachelor's degree in Pharmacy -OR- Pharm D. degree (Doctor of Pharmacy).

Preferred Education: Post-graduate residency training.

Necessary Skills: Attention to detail and ability to distinguish drug products. Fine motor coordination and manual dexterity. Computer skills and accuracy in calculations. Excellent communication and customer service skills. Supervision of technician employees.

Required Licensure/Certifications: Registered Pharmacist in the state of Florida -OR- Eligible for Pharmacist license in the State of Florida within 90 days of the date of hire/transfer.

Required Experience: Less than one year Pharmacist/intern experience.

Preferred Experience: Experience and/or advanced training in specific practice area.

Supervision: Supervisory responsibility of 3-18 employees.