Ambulatory Operations Coordinator

The Ambulatory Operations Coordinator drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others. The full salary range for the Ambulatory Operations Coordinator is $30.10 - $44.01 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.\n \nCoordination: Serves as a liaison between leadership, operational teams, and external partners by participating on committees and workgroups to communicate organizational changes, emerging issues, current events, and industry trends related to ambulatory services, quality, and training; providing guidance to cross-functional teams to evaluate and improve technical and non-technical quality management systems and operational processes; facilitating collaboration across departments to align operations, quality, utilization, and strategic initiatives; ensuring adherence to organizational standards and effective utilization of technology and process improvement efforts; and coordinating operational and administrative activities that support ambulatory services, including researching and facilitating clinic licensure and regulatory requirements, processing staffing requisitions and onboarding requests, establishing and maintaining vendor relationships and service agreements, coordinating facility readiness and occupancy requirements, supporting contract and document management, maintaining operational records and project documentation, tracking budgets and invoices, monitoring project timelines and deliverables, coordinating equipment, furniture, and supply procurement, facilitating access and technology requests, supporting accreditation and compliance activities, preparing reports and presentations for leadership, and assisting with new clinic openings, program implementations, and other organizational initiatives.Process Improvement & Quality Assurance: Maintains ambulatory operations, service quality, and continuous process improvement by overseeing day-to-day technical and non-technical operations; guiding staff on efficient, standardized practices that promote quality, patient safety, customer satisfaction, and cost effectiveness; evaluating and optimizing workflows and systems across the continuum of care; developing and implementing policies, procedures, and process improvement initiatives; leading internal audits and quality assurance activities to verify compliance and effectiveness of ambulatory processes; reviewing and validating process outcomes, data, and results for accuracy and completeness prior to dissemination; identifying and resolving complex operational and workflow issues; analyzing performance and quality metrics to address deficiencies and drive corrective actions; promoting the adoption of innovative processes and technologies that enhance service, quality, and efficiency; managing inventory, resources, and project initiatives; and fostering collaboration, accountability, and a progressive work environment that supports continuous improvement and operational excellence.Project Management: Provides project management and operational support for ambulatory initiatives, programs, and organizational priorities by coordinating project plans, timelines, deliverables, and stakeholder engagement activities; supporting the planning, implementation, and evaluation of new programs and services; facilitating cross-functional collaboration to ensure alignment with organizational goals and operational requirements; monitoring project progress, identifying risks and barriers, and developing solutions to maintain project timelines; preparing project documentation, reports, and communications; tracking action items and ensuring accountability for deliverables; and supporting leadership in the successful execution, adoption, and continuous improvement of projects, programs, and operational initiatives.Miscellaneous duties as assigned.Coordination of Ad Hoc Clinic Activations: Coordinates ambulatory clinic activation and operational readiness activities by serving as the central operational resource for new clinic openings and expansion projects; developing, maintaining, and tracking project plans, timelines, deliverables, and activation resources to ensure successful execution of multiple concurrent projects; facilitating communication and collaboration among leadership, clinic managers, physicians, developers, landlords, vendors, and other key stakeholders; monitoring project milestones and proactively identifying, escalating, and resolving risks, barriers, and dependencies; coordinating operational readiness activities including equipment, supplies, staffing, training, regulatory requirements, and facility preparation; supporting go-live planning and execution to ensure a seamless transition to operations; maintaining project documentation and status reporting; and driving accountability across stakeholders to achieve project objectives, timelines, and organizational standards for quality, service, and operational excellence.\n \nDemonstrated ability in diplomacy, discretion, tact and sound judgment, and the ability to maintain confidentiality.Interpersonal skills to effectively interact with and enhance communication and collaboration with staff, colleagues, administrative personnelDemonstrated effective writing skills. Knowledge of all aspects of communications.Requires basic knowledge of project management principles, theories, and concepts.Demonstrated capacity to anticipate obstacles and plan for contingencies.Demonstrated attention to detail. Demonstrated ability to determine relevance and prioritize tasks.Working knowledge of initiatives and an understanding of impact to the organization of such initiatives.Requires ability to assess campus, medical center or Office of the President needs for information technology products and design services to meet those needs.Effective skill at tracking effort and project progress.Proven leadership ability. Effective problem-solving skills. Demonstrated ability to put forth persuasive arguments.Broad knowledge of initiatives and an understanding of impact to the organization of such initiatives.Demonstrated competency in selecting and implementing project management methods and techniques.Demonstrated skills in data analysis and presentation.Demonstrated skill (intermediate to advanced level) in the use of personal computers and software programs, including but not limited to Microsoft Office applications, database management, and analysis.Demonstrated organization and project management skills.\n \nDemonstrated ability in diplomacy, discretion, tact and sound judgment, and the ability to maintain confidentiality. Interpersonal skills to effectively interact with and enhance communication and collaboration with staff, colleagues, administrative personnel Demonstrated effective writing skills. Knowledge of all aspects of communications. Requires basic knowledge of project management principles, theories, and concepts. Demonstrated capacity to anticipate obstacles and plan for contingencies. Demonstrated attention to detail. Demonstrated ability to determine relevance and prioritize tasks. Working knowledge of initiatives and an understanding of impact to the organization of such initiatives. Demonstrated skill (intermediate to advanced level) in the use of personal computers and software programs, including but not limited to Microsoft Office applications, database management, and analysis. Demonstrated organization and project management skills. Requires ability to assess campus, medical center or Office of the President needs for information technology products and design services to meet those needs. Effective skill at tracking effort and project progress. Proven leadership ability. Effective problem-solving skills. Demonstrated ability to put forth persuasive arguments. Broad knowledge of initiatives and an understanding of impact to the organization of such initiatives. Demonstrated competency in selecting and implementing project management methods and techniques. Demonstrated skills in data analysis and presentation.