Ambulatory Clinical Education & Training Specialist

JOB DESCRIPTION

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE: Ambulatory Clinical Education & Training Specialist

JOB OVERVIEW: The Ambulatory Clinical Education & Training Specialist, in collaboration with and under the direction of department leadership, will provide educational and training services to the back office clinical roles (LPNs and Medical Assistants). The specialist will assist leadership with developing and overseeing new employee orientation and onboarding, and clinical education programs. Responsibilities include monitoring staff performance and establishing ongoing training for the implementation of new workflows, guidelines, policies and procedures. The specialist will provide valuable feedback to clinic leadership on observations of clinical quality, performance, and compliance with policies and procedures, while identifying areas where that require further training and education.

DEPARTMENT: Clinic Network

WORK HOURS: Variable

REPORTS TO: Manager Ambulatory Education and Training

PREREQUISITES:

Bachelor''s degree in Education, Adult Learning, Healthcare Administration, or related field preferred.

Current certified Medical Assistant or Licensed Practical Nurse in the State of Washington required.

Current Basic Life Support (BLS) certification required (must be American Heart Association or Red Cross accredited program.)

Two years'' experience teaching adults in an ambulatory setting preferred.

Minimum of three years'' experience as an MA or LPN in ambulatory setting required.

QUALIFICATIONS:

Knowledge of adult learning principles, ability to design and develop curriculum, and ability to use the change process appropriately; ability to educate and adapt to various learning styles while using various teaching methodologies.

Understands the importance of using the implementation process for training Clinic Network initiatives, e.g., CPG''s, Patient Safety, Quality, National Patient Safety Goals.

Project management, curriculum and/or workflow development and implementation, as well as LEAN experience preferred.

Proficient with Microsoft tools

Able to handle multiple demands and competing priorities.

Ability to collaborate and work in a multidisciplinary team environment.

Ability to travel to various departments/clinics, including off-site locations (Valley clinic/department sites), as needed for training activities, site assessments, educational programs, and consultations.

UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: Generic Job Description for Clinical Support Partner PERFORMANCE RESPONSIBILITIES:

Generic Job Functions: See Generic Job Description for Clinical Support Partner

Essential Responsibilities and Competencies:

Training Role - To provide learning opportunities and to facilitate the adult learning process:

Responsible for onboarding and orientation of new clinical employees (medical assistants and LPNs), including the use of systems (i.e., Epic) needed to perform in their role and setting.

Assess learning needs to assist in developing/delivering/implementing training, education, and targeted support to staff as applicable.

Provide for the evaluation of the appropriateness and effectiveness of training resources and facilities as a component of educational activities.

Ensure employee competency through ongoing support, auditing and annual refreshers or remediation activities surrounding identified opportunities for improvement, from initiation through completion, in collaboration with Operations Leadership and Clinical Leadership teams.

Create training documents and materials, partnering with other Subject Matter Experts (SMEs) as approp