Amazon Dedicated Cloud Engineer, US ADC Security

Would you like to operate the world"s largest cloud computing infrastructure and help U.S. Government agencies solve complex technical problems? AWS has established a specialized group of service teams responsible for the work we do with the U.S. Intelligence Community, building and operating some of the largest and most complex distributed systems in the world.

The US ADC Security Engineering team is seeking a motivated ADC Engineer I to support day-to-day operations of large-scale cloud systems. You have a working knowledge of Linux, networking, and cloud services fundamentals, and you are eager to learn, follow established procedures, and grow your troubleshooting skills alongside experienced engineers.

This is a shift-work position. The team runs 24/7 operations, which may require you to work some nights and/or weekends.

This position requires that the candidate selected currently possess and maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities

• Provide front-line operations support for large-scale distributed systems on a 24/7 shift rotation.
• Monitor systems and alarms, and troubleshoot issues using established runbooks and procedures.
• Gather data on customer issues and escalate to senior engineers or service teams in a timely manner.
• Execute routine operational tasks and use existing automation and scripts to complete work accurately.
• Write and maintain simple scripts (e.g., Bash or Python) that automate repetitive tasks, with guidance and code review from senior engineers.
• Document troubleshooting steps, update runbooks, and share what you learn with the team.

A day in the life

You start your shift by reviewing open tickets, alarms, and handoff notes from the previous shift. You work through issues using runbooks, collect logs and metrics to help find the cause of problems, and escalate to senior engineers when an issue goes beyond established procedures. Between tickets, you complete routine operational tasks, work on small scripts that cut down repetitive manual steps, update documentation, and learn the environment from experienced engineers. Before handing off, you record what was done and what is still open so the next shift can pick up smoothly.

About the team

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.