Top Skills:
- Amazon Connect experience, (Amazon Agent Workspace exposure – nice to have)
- Contact center, telephony, or customer experience platform experience
- Product roadmap ownership, backlog prioritization, and KPI/OKR management
- Executive stakeholder management with strong communication and presentation skills
What They Are Looking For:High-caliber Product Managers to support a large-scale call center transformation initiative centered around Amazon Connect, with potential exposure to Amazon Agent Workspace.
These are not traditional Product Manager positions. They are looking for highly driven, high-performing professionals who can operate effectively in a complex enterprise environment, influence stakeholders at all levels, and provide strategic value beyond day-to-day product management responsibilities. This initiative is part of a larger multi-year telephony modernization program, creating potential opportunities for strong performers to support additional workstreams over time.
Key Responsibilities:- Define and manage product roadmaps for contact center and telephony initiatives.
- Partner with business and technology leaders to align product strategy with organizational objectives.
- Lead discovery efforts and prioritize product backlogs based on business value and customer needs.
- Measure product success through KPIs, OKRs, and performance metrics.
- Collaborate with delivery teams and stakeholders to drive successful product execution.
Qualifications:- 5+ years of Product Management experience.
- Experience supporting contact center, telephony, or customer service technologies.
- Amazon Connect experience required.
- Strong experience with roadmap development, backlog prioritization, and stakeholder management.
- Ability to communicate effectively with executive-level stakeholders and influence decision-making within large enterprise environments.