AM & PM Guest Service Agent - Avista Resort

AM & PM Guest Service Agent - Avista Resort

Full Time

Job Description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility for a first impression. Some of the daily duties include, but are not limited to; checking in and out, issuing room keys/cards, keeping records of guest accounts, processing payments, and making edits to guests' reservations.

Job Responsibilities:

·         Check guests in and out of the resort

·         Issue guest keys appropriately

·         Communicate with other departments to meet guest requests

·         Accommodate guests scheduled to stay as needed

·         Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards

·         Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs

·         Resolve quest concern; assist in all inquiries relating to hotel amenities and services

Requirements:

·         Available to work a flexible schedule including weekends and holidays

·         Previous experience is preferred but not required

·         Strong verbal and written communication skills as well as positive body language

Qualifying team members may enjoy the following benefits:

·         Weekly Pay 

·         Medical insurance

·         Vision, Dental, Disability, Life and Accident insurance

·         Paid Vacation

·         Bereavement leave

·         401(k) 

Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guests that exceed expectations.