Alliant Service Technician, Lead

Pinnacle Propane, LLC, a leading provider in the propane industry, is on the hunt for a dynamic and driven Alliant Lead Service Technician to join our growing team. In this hands-on leadership position, you will install and maintain propane systems, troubleshoot equipment, ensure compliance with safety regulations, and provide exceptional customer service. If you enjoy solving technical challenges, working outdoors, and making a direct impact on customer satisfaction and operational excellence, we'd love to hear from you.

Why Join Pinnacle Propane?

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy:

• Great Benefits: Including medical, vision, dental insurances, amongst others.
• Life Insurance: Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
• Retirement Savings Plan: Employer contributions to help you save for the future.

Position Summary

The Lead Service Technician is responsible for the safe installation, maintenance, troubleshooting, repair, and inspection of propane systems, equipment, and appliances. This role leads field service activities while ensuring compliance with all company policies and federal, state, and local regulations. The Lead Service Technician serves as a key customer-facing representative, delivering exceptional service, promoting safety, and supporting operational excellence through technical expertise, fleet stewardship, and effective communication with customers, team members, and leadership.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Set, Repair, Maintain meters
• Install service lines to house, equipment, or building in accordance with Federal, State, Local regulations
• Ensure that Company and Government Safety, policy and regulatory standards are met and maintained
• Perform leak test and gas checks at customer sites
• Operate service/company vehicles in accordance with company and government regulations
• Maintain service/company vehicles by reviewing the maintenance record, perform pre and post trip inspections. Secure vehicles and equipment consistent with company security instructions and policy
• Ability to operate construction equipment, i.e. backhoe, mini ex, skid steer, etc., strongly preferred
• Troubleshoot propane systems and propane appliances for any problems
• Convert gas appliances
• Perform repairs and adjustments on propane equipment
• During daily interaction with customers communicate clearly and effectively to convey information to new and existing customers
• Maintain a professional image and superior customer service
• Work a flexible schedule with after-hours and emergency call-outs
• Communicate with the supervisor of any issues that might impact safety, customer satisfaction, productivity, and other established goals and standards
• Prepare, complete, process, and maintain work orders and/or all job-related documentation
• Ability to lift, carry, or push equipment up to 60lbs
• Perform other duties as assigned

QUALIFICATIONS AND REQUIREMENTS

• Class A or B CDL; Hazmat preferred
• 1 Year of verifiable experience operating a Class A/B commercial motor vehicle
• Must be able to read, write, understand and speak the English language.
• Ability to operate in adverse weather conditions, including off-road.
• Ability to work around small animals, i.e. dogs, cats, etc.
• Ability to abide by all DOT rules and regulations.
• Ability to read, analyze, and interpret documents, manuals, and reports.
• Complete Operator Qualification
• Must maintain position OQ, any other required OQs, and classroom training or certifications
• Ability to respond to common inquiries or complaints from clients, regulatory agencies or members of the business community.
• Consistently demonstrates cooperative, team-oriented behavior.
• Safety conscious and understand safe work practices for operating in the propane gas utility business
• Maintain cleanliness and perform minor maintenance on equipment as well as ensure equipment is mechanically sound and in good working order at all times and report deficiencies to maintenance staff.

PHYSICAL DEMANDS

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

• Employee is regularly required to talk or hear, stand, and walk
• Employee is occasionally required to lift office products and supplies, up to 20 pounds

DISCLAIMER: This job description outlines the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all required responsibilities, duties, or qualifications. Responsibilities may be modified based on business needs and organizational requirements.

EEO Statement: Pinnacle Propane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action.

Reasonable Accommodations: Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruiting@pinnaclepropane.com.

Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane's careers website, please reach out to us at recruiting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Drug-Free Workplace: Pinnacle Propane maintains a drug-free workplace. Employment is contingent upon successful completion of all applicable pre-employment requirements, including drug testing.

Solicitation Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.