Alarm / Smart Home Outside Sales - Residential

Position Summary

The ACE Sales Representative is responsible for generating residential security and smart home sales opportunities through customer interaction, onsite consultations, walkthroughs, and solution-based selling. This position is responsible for identifying customer needs, designing customized security solutions, managing customer expectations, completing required turnover documentation, and ensuring a smooth transition from sales to installation.

The ACE Sales Representative serves as the primary point of contact during the sales process and plays a critical role in customer experience, project accuracy, and overall installation success.

Primary Responsibilities

Customer Consultation & Sales

• Meet with homeowners to conduct onsite security consultations 

• Identify customer security concerns and protection needs 

• Recommend customized alarm and smart home solutions 

• Present products, services, and monitoring options 

• Build value through solution-based selling 

• Close residential alarm and smart home sales opportunities 

 Residential Walkthrough Responsibilities

Conduct detailed residential walkthroughs to identify proper equipment placement and installation requirements.

Responsibilities include confirming locations for:

• Keypads 

• Motion detectors 

• Door and window sensors 

• Glass break detectors 

• Smoke detectors 

• Smart home devices 

• Cameras and video doorbells 

• Wireless Access Points

Camera & Network Responsibilities

If cameras are included within project scope:

• Confirm expected camera installation locations 

• Gather required site photos 

• Verify Wi-Fi strength and internet capability 

• Confirm minimum upload speed requirements for camera installations 

• Identify network or installation limitations 

-Financing Responsibilities

 • Present financing options to customers 

• Send financing portal links to customers 

• Assist customers with financing application process 

• Ensure financing documentation is completed accurately 

Documentation & Turnover Responsibilities

• Complete accurate proposals and agreements 

• Ensure proposal matches approved scope of work 

• Gather all required customer documentation 

• Submit complete turnover package to Care Department 

• Provide accurate installation notes and customer expectations 

Required turnover documentation may include:

 • Signed agreements 

• Matching proposals 

• Equipment notes 

• Camera location photos 

• Financing documentation 

• Customer contact information 

Installation Coordination

• Coordinate with Customer Care and Installation teams 

• Attend installation walkthroughs when required 

• Introduce installation technician to homeowner 

• Confirm installation scope and expectations prior to installation 

Performance Expectations

ACE Sales Representatives are expected to:

• Maintain strong customer communication 

• Accurately document project scope 

• Maintain professionalism during customer interactions 

• Meet sales and performance goals 

• Ensure clean and accurate turnover submissions 

• Minimize installation issues caused by incomplete documentation 

Required Skills & Qualifications

• Strong communication and interpersonal skills 

• Sales experience preferred 

• Ability to conduct in-home presentations 

• Strong organizational skills 

• Ability to identify customer needs and recommend solutions 

• Basic understanding of alarm systems and smart home technology preferred 

• Ability to manage customer expectations professionally 

• Comfortable using sales and financing platforms 

Preferred Qualifications

• Residential alarm sales experience 

• Smart home product knowledge 

• Camera system knowledge 

• Experience with financing platforms and customer applications 

• Experience working within CRM and proposal systems 

Work Environment

• Residential customer environments 

• Field-based sales activities 

• Customer walkthroughs and onsite consultations 

• Collaboration with operations and installation departments 

- Final Objective

The ACE Sales Representative is responsible for creating professional customer experience while generating revenue, ensuring installation readiness, maintaining accurate project documentation, and supporting operational success from initial consultation through installation completion.

Leads given through our homebuiler partners.  This commission only outside sales position rewards those who can sale. 

KPS Alarms operates throughout California and is proud to have a Google score of 4.8 out of 5!. Our customers love us! Come join a winning team!