AIS Trainer

The AIS Trainer ensures efficient and effective use of organizational technology through structured training and support. This role develops and delivers training for Microsoft 365 and the Epic EHR suite, supports onboarding and upgrades, and collaborates with leadership to optimize workflows. The trainer champions strategic technology use to improve healthcare delivery and outcomes.

What's in it for you?

• Enjoy 12 Paid Holidays, including a Floating Holiday!
• Benefit from Paid Vacation and Sick time
• Access a comprehensive benefit plan with four Health Plan Options (we cover 95% of premiums!)
• Contribute to a 403(b) Retirement Plan with a matching program
• Earn additional pay if you're bilingual
• Qualify for the State Loan Forgiveness Program
• Gain free access to the Headspace mindfulness application

Duties and responsibilities

• Design and conduct overall training and support for Epic system end users to establish core system knowledge.
• Act as the subject-matter expert and mentor for Epic applications and related integrations.
• Deliver comprehensive training on Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint) to ensure effective user adoption.
• Offer on-site and virtual onboarding and offboarding support for new and departing staff.
• Review, test, and lead training on Epic system upgrades relevant to user roles.
• Provide targeted retraining to address knowledge gaps among existing staff.
• Collaborate with clinical leadership to identify opportunities to improve clinic operations and healthcare outcomes.
• Partner with Quality Improvement staff and medical directors to develop standardized workflows and provide training supporting healthcare quality measures (e.g., HEDIS).
• Monitor usage and quality metrics regularly and produce reports assessing Epic proficiency and efficiency.
• Recommend operational improvements and assist the AIS team in implementing EHR system changes and innovations aligned with organizational standards and best practices.
• Work collaboratively within the AIS department to achieve shared goals.
• Complete other duties and related projects as assigned.