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Airport Customer Service Representative

City of Hickory

  • Hickory, NC
  • 4 days ago
  • $32,895–$42,763.50 Per Year

Highlights

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking. Answers customer telephone calls; answers customer questions or refers to appropriate personnel.

Numbers & Facts

LocationHickory, NC
Salary$32,895–$42,763.50 Per Year

Description

Airport Customer Service Representative

Salary

$32,895.00 - $42,763.50 Annually

Location

Hickory, NC

Job Type

Full Time

Job Number

200-01308

Department

Airport

Opening Date

09/21/2026

Closing Date

10/9/2026 11:59 PM Eastern

Salary Depends on Qualifications

Yes

  • Description
  • Benefits
  • Questions

Description

This position performs customer service duties. An incumbent in this position may be designated as Customer Service Representative I.

This is a Full-Time position; schedule hours are Wednesdays 3:00 PM - 7:00 PM, Thursdays, Fridays and Saturdays 7:00 AM - 7:00 PM

Salary depends on qualifications

Major Duties

  • Greets customers and ensures their comfort as they come into the F.B.O.
  • Assists in taking care of customer and pilot needs.
  • Accepts customer requests for service.
  • Answers customer telephone calls; answers customer questions or refers to appropriate personnel.
  • Processes all payments received.
  • Updates and maintains files.
  • Processes fuel and FBO service invoices and customer receipts.
  • Operates and maintains cash drawer; balances receipts daily.
  • Provides additional assistance to customers as needed, such as catering, hotel reservations, ground transportation, etc.
  • Able to work on a computer-based system.
  • Has a good understanding of customer service in an airport environment.
  • Performs other related duties as assigned.

Knowledge and Qualifications

  • Knowledge of modern office principles and practices.
  • Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
  • Knowledge of billing and collection procedures.
  • Skill in the operation of computers and other standard office equipment.
  • Skill in planning, organization, and decision making.
  • Skill in oral and written communication.

Supplemental Information

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light or heavy objects.

WORK ENVIRONMENT: The work is typically performed in an office.

PLEASE NOTE: Applicants must meet the City criteria for an acceptable driving record.

Part Time/Seasonal employees are not eligible for insurance

01

Describe your customer service skills and philosophy.

02

Describe your clerical and customer service skills and experience.

03

Describe, in detail, a time when you successfully handled a difficult customer, coworker or situation.

Required Question

Employer City of Hickory

Address 76 North Center Street

PO Box 398

Hickory, North Carolina, 28603

Phone 828-323-7421

Website http://hickorync.gov/employment

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