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Airport Customer Service Agent

ABM Industries

Portland, OR

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JOB DETAILS
SKILLS
Aircraft Maintenance, Communication Skills, Customer Support/Service, English Language, Kiosks, Multilingual, Spanish Language
LOCATION
Portland, OR
POSTED
13 days ago

Overview

The Airport  Customer Service Agent provides assistance and information to Airport passengers. 
 
Benefit Information:
 

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM  Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

 
Basic Qualifications:

 
•  Must be 18 years of age or older
•  No high school diploma, GED or college degree required
•  No experience required and on the job training provided
 
Preferred Qualifications:

 
•  One (1) year of customer service  or similar work experience preferred
 
Responsibilities:
 
• Act as a Welcome Ambassador for arriving passengers 
• Greet and engage with passengers in and around the terminal area to offer informational assistance
• Communicate effectively with passengers regarding airport and airline services available
• Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
• Escort unaccompanied minors
• Assist with baggage as required
• Monitor and enforce carry-on baggage size requirements
• Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times 
• Provide assistance to passengers using  kiosks to check-in 
• Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers 
• Transfer and distribute wheelchairs as needed
• Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.  
• Report hazards and incidents encountered in daily operation
• Follow safety precautions at all times
 
*Responsibilities for Internal Candidates 
 
Act as a Welcome Ambassador for arriving passengers 
• Greet and engage with passengers in and around the terminal area to offer informational assistance
• Communicate effectively with passengers regarding airport and airline services available
• Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
• Escort unaccompanied minors
• Assist with baggage as required
• Monitor and enforce carry-on baggage size requirements
• Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times 
• Provide assistance to passengers using  kiosks to check-in 
• Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers 
• Transfer and distribute wheelchairs as needed
• Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.  
• Report hazards and incidents encountered in daily operation
• Follow safety precautions at all times
 
*Qualifications for Internal Candidates 
 
Basic Qualifications:

 Bilingual Spanish/ English
•  Must be 18 years of age or older
•  No high school diploma, GED or college degree required
•  No experience required and on the job training provided
 
Preferred Qualifications:

 
•  One (1) year of face to face customer service  or similar work experience preferred
 

Responsibilities

Act as a Welcome Ambassador for arriving passengers 
• Greet and engage with passengers in and around the terminal area to offer informational assistance
• Communicate effectively with passengers regarding airport and airline services available
• Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
• Escort unaccompanied minors
• Assist with baggage as required
• Monitor and enforce carry-on baggage size requirements
• Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times 
• Provide assistance to passengers using  kiosks to check-in 
• Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers 
• Transfer and distribute wheelchairs as needed
• Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.  
• Report hazards and incidents encountered in daily operation
• Follow safety precautions at all times

Qualifications

Basic Qualifications:

 
•  Must be 18 years of age or older
•  No high school diploma, GED or college degree required
•  No experience required and on the job training provided
 
Preferred Qualifications:

 
•  One (1) year of customer service  or similar work experience preferred

About the Company

A

ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/