| Location | Miami, FL |
Minimum Qualifications
High School Diploma or GED. Three years of experience in public contact, handling complaints, collections, auditing, and/or data processing or related experience are required. Completion of college coursework may substitute for the required work experience on a year-for-year basis. Applicants qualifying for employment with the Miami-Dade Aviation Department will be subject to extensive security screening, including but not limited to fingerprint checks, employment verification and such other procedures as may be mandated by federal law. The security clearance required by the federal law is a continuing condition of employment.
Recruitment Notes
Responsible for processing employee parking decals and authorizations creating accurate, detailed reports through research of data and computer programs and transmittals. Process Ground Transportation permits, citations, audits, reports, and related records. Provides customer service to airport employees, tenants, permit holders, vendors, transportation providers, and the general public by telephone, email, and in person. Collects and processes information from multiple sources. Knowledgeable in various computer software systems and programs. Ensures the proper maintenance and upkeep of complex records and filing systems within the permit and decal sections. Data entry and process of all citations. Communicates daily with clerk of court, data entry, and upkeeps of e-subpoena. Provides superior customer service. Ensures compliance with divisional and departmental policies and various other administrative functions related to ground transportation permits and employee parking decals. Answers and initiates phone calls and emails. Sends and receives facsimile transmissions and in-person inquiries, providing informed responses to members of the public and airport business partners and their related associates on ground transportation permits and decals.