Airfreight Manager

Description

Key Responsibilities

• Lead and oversee the daily operations of the Air Import and Export departments, ensuring compliance with company procedures and service standards. 
• Supervise, coach, and develop team members while managing workloads, productivity, and performance to meet operational goals. 
• Ensure accurate and timely processing of airfreight shipments, including bookings, documentation, customs compliance, and carrier coordination. 
• Monitor shipment progress, resolve operational issues, and proactively communicate with customers, overseas agents, airlines, and internal stakeholders. 
• Maintain operational accuracy by ensuring timely billing, cost control, data integrity, and compliance with IATA, TSA, U.S. Customs, and other regulatory requirements. 
• Prepare monthly operational and financial performance reports for Shipco Corporate Management and lead the annual budgeting and forecasting process for the branch.

Skills, Knowledge and Expertise

• Minimum of 3-5 years of airfreight forwarding experience, including supervisory or management responsibility within Air Import, Air Export, or both. 
• Strong leadership skills with the ability to motivate, coach, and develop high-performing teams in a fast-paced environment. 
• Comprehensive knowledge of international airfreight operations, including import, export, documentation, customs procedures, and shipment lifecycle management. 
• Solid understanding of IATA regulations, TSA security requirements, U.S. Customs regulations, Incoterms, and hazardous materials handling. 
• Experience coordinating with airlines, ground handling agents, trucking companies, customs brokers, and overseas offices. 
• Strong knowledge of air carrier services, routings, transit times, and truck transportation, including LTL and airport recovery procedures. 
• Proficient in preparing and reviewing air waybills, customs documentation, commercial invoices, and other shipping documents. 
• Ability to manage shipments from origin through final delivery while independently resolving operational challenges and making sound business decisions. 
• Strong financial awareness with experience reviewing freight costs, vendor charges, customer billing, and operational profitability. 
• Excellent verbal and written communication skills with the ability to build strong relationships with customers, carriers, vendors, and internal teams. 
• Highly organized, detail-oriented, and able to prioritize multiple tasks while meeting deadlines in a high-volume environment. 
• Experience with transportation management systems (TMS), freight forwarding software, and Microsoft Office applications, including Excel. 
• Commercial awareness and business development experience are considered a plus. 
• Bachelor's degree in Supply Chain, Logistics, Business, or a related field is preferred, but equivalent industry experience will be considered. 
• IATA Dangerous Goods, Customs Brokerage, or other industry certifications are considered an advantage.

Benefits