Air Service & Business Development Manager

Air Service & Business Development Manager

Salary

$75,566.40 - $98,592.00 Annually

Location

Appleton International Airport - W6390 Challenger Drive, Appleton, WI

Job Type

Full-time

Job Number

2603637

Department

Airport Administration

Opening Date

09/22/2026

Typical Work Hours/Shift:

Monday-Friday will be typical but weekends, holidays may be necessary along with travel.

• Description
• Benefits
• Questions

Outagamie County Core Values

Invested in Serving

Better Together

Create Progress

Support Through Compassion

Position Purpose

Reporting to the Airport Director the Air Service and Business Development Manager will be responsible for developing, implementing, and monitoring strategic growth initiatives focused on air service development, business development, and increasing aeronautical and non-aeronautical revenue. The position identifies and advances new revenue opportunities, strengthens relationships with airlines, airport users, business partners, and supports the long-term growth and financial performance of the Airport. The position also assists with Airport operations and monitors contracts and leases for compliance.

Hours: Monday-Friday will be typical but weekends, holidays may be necessary along with travel. This position does have comp time available, based on department/position needs.

Location: Office is located at the Appleton International Airport

Want to learn more about Outagamie County click the following link!

Outagamie County, WI - Community Video Tour (elocallink.tv)

We offer a full benefits package which includes being a part of the Wisconsin Retirement System pension! Want to learn more about our benefits?

Click here: https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information

We offer:

• Health, Dental, Vision Benefit options
• HSA with a generous county contribution on the High Deductible plan
• FSA option
• Short term and Long term disability
• Life Insurance
• Employee and Family On-site Clinic along with nearby clinic
• Wellness Clinic/Gym
• Pet Insurance Discount
• So much more!

Key Responsibilities

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Conduct research, statistical analysis, and feasibility studies to support air service, business development, and Airport promotion initiatives; prepare accurate and timely statistical reports.
• Develops and presents to Airport Director a budget to support strategic growth initiatives, business development, and revenue development.
• Develop and implement strategies to support air service growth, attract new business and tenants, strengthen strategic partnerships, and generate new and expanded airport revenue.
• Develops and implements Airport management initiatives and Air Service Development Programs to maximize passenger traffic, air service, aviation growth, business development, and cargo.
• Develop and maintain collaborative relationships with airline executives, community leaders, and industry partners; proactively identify stakeholder needs and respond with appropriate information, resources, and support.
• Represent the Airport at industry workshops, conferences, and community business development organizations to stay informed of air transportation trends and deliver presentations as needed.
• Acts as one the airport contacts for public relations, assumes the role as Public Information Officer (PIO), coordinates agencies who have responsibility under the Airport Emergency Plan; assists in mock disaster drills to monitor the response; ensures coordination of the same.
• Develops and advances strategic growth plans; assists in developing and prioritizing capital improvement plans; and identifies and leads projects and initiatives that enhance the customer experience, support business growth, and generate revenue.
• Acts on behalf of and assumes additional responsibilities in the absence of the Airport Director.
• Creates and maintains records for contract and lease compliance and reporting requirements. Maintains records of non-compliance and enforcement actions.

Education/Certifications/Experience Requirements

Minimum Qualifications

Education

• Graduation from an accredited college or university with a bachelors degree in aviation management, business, marketing, business administration or closely related field.

Experience

• Three to five years of closely related airport experience or an equivalent combination of training and experience.
• Business development and sales experience, with demonstrated ability to understand community needs, build relationships, and effectively advocate for the community.
• Strong understanding of the aviation industry, knowledge of airline and business aviation operations, business models, priorities, and needs.
• Experience with analytical experience related to finance, statistics, airport administration/development, or airline network/schedule planning

Licenses, Certifications, and Other Requirements

• Must possess and maintain a valid Wisconsin Drivers License.
• Successful completion of required background checks, security clearances, and other pre-employment screening or testing that may be required, consistent with County policy and applicable federal, state, and airport security requirements.
• The selected candidate must pass fingerprint-based criminal history records check as required by the Transportation Security Administration.

Preferred Qualifications

• Familiarity with the airline industry, airport data and processes, Federal Aviation Regulations (FAR Part 139) and Transportation Security Regulations (FAR Part 1542).
• Experience developing data-driven presentations for internal and external audiences

Any combination of education, training, and experience that provides the required

knowledge, skills, and abilities may be considered.

Required or Preferred Skills

• Self-directed professional with strong interpersonal, analytical, written, and verbal communication skills; demonstrated attention to detail and ability to proactively build rapport and productive relationships with new contacts, stakeholders, and community members.
• Ability to work collaboratively and effectively as part of a team.
• Ability to work independently, exercise sound judgment, and take initiative in a resourceful and self-directed manner.
• Ability to research and analyze aviation data, passenger demographics, market conditions, and industry trends to identify air service growth opportunities and assess route viability.
• Ability to evaluate potential air service opportunities and challenges affecting Airport operations and development.
• Ability to remain current on airport and airline industry trends, regulations, and news, and communicate relevant updates to Airport leadership and stakeholders.
• Ability to operate standard office equipment, including but not limited to computers, multifunction printers/copiers, scanners, and telephone systems; proficiency with Microsoft Word and excel.
• Ability to add, subtract, multiply, divide, calculate decimals and percentages.
• Ability to comprehend and interpret a variety of documents including resolutions, contracts, leases and various correspondences.
• Ability to prepare letters, memos, newsletters etc.
• Ability to communicate clearly, respectfully, and professionally, both orally and in writing, with County department staff, law enforcement, venders, tenants, engineers, contractors, the general public and other stakeholders

Physical Requirements and Work Environment

• Ability to perform the essential functions of the position, with or without reasonable accommodation, including communicating effectively; moving within office, airport, and outdoor work environments; occasionally bending, stooping, reaching, climbing, pushing, pulling, and lifting or moving materials weighing up to 25 pounds.
• Maintains regular and reliable attendance; works additional hours as needed
• Ability and willingness to travel throughout Wisconsin and nationally, including overnight travel, as required by Airport operational and business needs.
• Work is performed in a combination of office, airport, and community settings. The position primarily works indoors in an office environment, with periodic work outdoors to support outside activities including marketing events, and public outreach activities. Outdoor work may involve exposure to varying weather conditions, noise, and active operational areas.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-information

Outagamie County Diversity Statement:

Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.

OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

OUTAGAMIE COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO ITS EMPLOYEES.

LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS AND EMPLOYEE GROUP.

Medical Coverage

Outagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA). Each of these plans are available for single or family coverage at affordable rates.

Dental Coverage

Eligible employees may choose either single, limited family, or family coverage.

Vision Coverage

Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible. Vision insurance coverage provides an opportunity for employees to save money on routine vision exams, contacts, eyeglass frames, and lenses.

Life Insurance

Outagamie County provides group life insurance for full-time employees. The cost of this coverage is paid for in full by the County.

Voluntary Short-Term Disability Insurance

Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan. The Short-Term Disability plan provides coverage for injuries and illnesses that occur outside of work. The premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements.

Long-Term Disability Insurance

All regular, non-union full-time employees are eligible for long-term disability coverage. Premiums are fully paid by the County.

Wisconsin Retirement System

Wisconsin Retirement Program helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option.

The retirement plan consists of two parts: an employee-required portion and an employer-required portion. Outagamie County pays the employer portion, and employees are responsible for paying the employee-required portion, which is determined by the state each year. Enrollment is required for eligible employees. Eligibility is determined based on Wisconsin Retirement System plan rules.

Deferred Compensation

Deferred Compensation allows employees to set aside pre-tax earnings toward retirement. Employees can save up to 100% of their compensation, to a maximum of $23,500 annually, or as little as $10.00 per paycheck. The amount deferred reduces year-end state and federal income tax base. All the earnings will accrue tax-deferred until such time as the assets are withdrawn, generally at retirement, termination, or other special circumstances. There is also an after-tax 457 Roth contribution option.

Flexible Spending Account Plan

The Flexible Spending Account Plan saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings.

Employee Assistance Program

Outagamie County has an Employee Assistance Program (EAP). The services offered as part of the Countys plan are a benefit provided at no cost to its employees and their immediate family members to help deal with lifes stresses. EAP consists of caring individuals who are certified counselors. They offer professional support and direction towards resolving problems or concerns. They can also help by referring the employee to another resource if assistance is needed beyond the EAP.

Paid Time Off

Outagamie County offers several paid time off benefits that include: vacation, personal holidays, national holidays, sick leave, bereavement leave and military leave.

Employee and Family Clinic

Primary Health Services, Acute Health Care and Physical Therapy are available to employees and dependents ages 12 months and up (age 13 and up for physical therapy), who are covered on a county health plan. A Health Coach is available to all employees, and to dependents covered under a county health plan age 14 and older. There is an onsite location and a shared clinic site location.

Fitness Center

Located at the downtown campus, a brand new fitness center with treadmills and other gym equipment is available to all employees from 5am to 10pm daily.

Pet Insurance

Please note that the pet insurance offers are discounts offered to Outagamie County employees and are not programs sponsored by Outagamie County. Please contact the companies directly for any questions, concerns or service issues.

If you would like to learn more, please click below about the benefits.

Values of Excellence (Recognition Program)

A program designed to celebrate the big wins, the daily efforts and everything in between of our county employees, which such a great place to grow, work, and thrive together. Where anyone as a county employee can recognize someone for a job well done!

Continuing Education

Outagamie County encourages continuing education by offering Education Reimbursement. This reimbursement is intended to provide assistance to the employee for out-of-pocket expenses for continuing education for the mutual benefit of the employee and Outagamie County, not covered in the departmental budget.

Any Outagamie County employee in good standing, averaging twenty (20) hours or more per week during the six (6) months prior to the start of the course, is eligible to apply. This statement is not all-inclusive in regard to tuition reimbursement.

https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information

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Briefly describe your experience collecting and analyzing statistical data and developing presentations to communicate findings and inform others.

Required Question

Employer Outagamie County

Address 320 S. Walnut Street

Appleton, Wisconsin, 54911

Phone (920) 832-1669

Website https://www.outagamie.gov/Home