Job Description:
Job Summary:
The Airport Operations Concierge (AOC) is a cross-trained crewmember responsible for delivering a seamless, safe, and elevated experience across both Above Wing and Below Wing operations. AOCs perform customer-facing and ramp-related duties, ensuring every Customer receives the effortless, personalized service JSX is known for while maintaining safety, compliance, and operational excellence.
Responsibilities/Day in the Life Tasks:
- Provide customers with an effortless and welcoming check-in and boarding experience, ensuring all documentation, baggage, and screening processes are completed accurately and on time.
- Marshal aircraft to and from gates, safely load/unload baggage, cargo, and amenities while maintaining on-time performance.
- Perform aircraft and lounge cleaning, restocking, and presentation duties to uphold brand and safety standards.
- Maintain compliance with all security, DOT/FAA, and Company procedures while executing Ground Security Coordinator (GSC) responsibilities.
- Identify and communicate safety or operational risks immediately to leadership.
- Support irregular operations (IROP) and recovery efforts through proactive communication and teamwork.
Culture:
This Is How We Fly
Our Core Purpose is to deliver a joyful, simple travel experience for every Customer, in every interaction, every day. By living our values, we’ll be the world's most loved air carrier, providing superior results for all stakeholders.
I display a positive attitude. For others, and for myself.
I am an expert in my role. If I don’t know, I learn. If I need help, I ask.
I act with integrity every day. I never compromise on safety or security.
I am adaptable. I don’t just expect challenges, I embrace them.
I am engaged. Present. Tuned in. Listening, thinking, and contributing.
I do it for my Customer. Whoever they may be – a traveler, a colleague, or a business partner.
Required:
Experience-
- High School Diploma or GED required.
- Minimum 2 years of customer service experience
Licenses & Certifications-
- Must possess and maintain a valid driver’s license and clean driving record.
Knowledge, Skills, & Abilities-
- Remains professional, logical, and calm under pressure.
- Demonstrates vigilance and situational awareness at all times.
- Balances safety, hospitality, and operational priorities with sound judgment.
- Embodies the JSX brand by serving with warmth, efficiency, and integrity.
- Articulate and polished in verbal and written communication.
- Proficient with Microsoft Office and Company systems.
- Detail-oriented with strong time management and multitasking skills.
Preferred:
Experience-
- 4 year college degree
- Prior aviation, ramp, or hospitality experience.
Licenses & Certifications-
Knowledge, Skills, & Abilities-
Basic Requirements:
- In compliance with federal aviation security requirements, candidates must be U.S. citizens or U.S. nationals.
- Ability to lift up to 75 pounds and perform physical tasks including bending, reaching, climbing stairs, and standing for extended periods.
- Ability to work in indoor/outdoor environments under various weather conditions.
- Must be able to work a flexible schedule including early mornings, nights, weekends, and holidays.
- Subject to DOT/FAA pre-employment and random drug and alcohol testing.
We do whatever it takes:
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.)
Starting Compensation:
$0.00
JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.