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AI Support Engineer

Creative Global Consulting

  • Chicago, IL
  • 7 days ago
  • $45–$50 Per Hour
  • Contractor

Highlights

Job Summary: The AI Support Engineer will provide the day-to-day operational support function and act as the primary technical resource for user issues.

Numbers & Facts

LocationChicago, IL
Job TypeContractor
Salary$45–$50 Per Hour

Description

Job Summary:
The AI Support Engineer will provide the day-to-day operational support function and act as the primary technical resource for user issues

Job Responsibilities

Key Responsibilities will include:

  • L1/L2 ticket triage and resolution
  • User troubleshooting and usage support
  • ChatGPT, Claude and Copilot issue diagnosis
  • Access and configuration troubleshooting
  • Incident management and escalation
  • Root-cause analysis for recurring or complex issues
  • Coordination with the Platform Administrator and Engagement Lead
  • Coordination with OpenAI, Anthropic and Microsoft support where required
  • Accurate ticket documentation
  • Identification of recurring issues and corresponding knowledge-based updates

Qualifications

Experience and Education:

  • Bachelor's /master's degree in CS or equivalent.
  • Should have 8+ years of required experience

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