Artificial Intelligence (AI), Automation, Change Management, Cloud Computing, Computer Security, Continuous Improvement, Documentation, IT Service Management (ITSM), Licensing, Microsoft Product Family, Multitasking, Operational Improvement, Operations Processes, Process Improvement, Scripting (Scripting Languages), ServiceNow, Software as a Service (SaaS), Systems Administration/Management, Technical Support, Windows PowerShell
LOCATION
Raleigh, NC
POSTED
30+ days ago
Piper Companies is seeking an AI Platform Operations Engineer to join an enterprise technology organization supporting large-scale AI and Microsoft productivity platforms. The AI Platform Operations Engineer will own platform performance, governance, and operational excellence for enterprise AI tools including Copilot, Claude, and similar solutions. This is a hybrid position requiring 3 days onsite in Raleigh, NC or alternative locations in Tampa, FL; Bridgewater, NJ; or New York, NY. Must be authorized to work in the United States.
Responsibilities for the AI Platform Operations Engineer:
Manage day-to-day operations of enterprise AI platforms including monitoring, incident resolution, and escalations
Oversee governance including licensing, provisioning, access management, and compliance
Support change management and coordinate vendor-driven feature rollouts
Build automation workflows using PowerShell, Power Automate, or similar tools
Create and maintain operational documentation, runbooks, and architecture diagrams
Partner with IT, security, and business teams to ensure platform reliability and scalability
Own issue escalation workflows and act as a primary point of contact for platform support
Continuously improve operational processes and platform performance
Requirements for the AI Platform Operations Engineer:
8+ years of experience in IT operations, platform administration, or cloud environments
Strong experience with ServiceNow or similar ITSM platforms
Proven background in incident, problem, and change management
Experience administering enterprise platforms including Microsoft 365 tenants
Experience with AI platforms or tools such as Copilot, Claude, or similar technologies
Experience with platform administration, governance, or tenant administration
Proficiency with scripting or automation tools such as PowerShell or Power Platform
Experience with governance, compliance, access management, and licensing
Ability to operate in a fast-paced environment and manage multiple priorities
Must be authorized to work in the United States
Compensation for the AI Platform Operations Engineer:
Salary range: $160,000 to $175,600, depending on experience
Eligible for annual bonus and additional incentives
Full benefits including medical, dental, vision, 401k, and PTO
This job opens for applications on June 1st, 2026. Applications will be accepted for at least 30 days from the posting date.
Keywords
AI Platform Operations, Copilot, Claude, ServiceNow, ITSM, Microsoft 365, PowerShell, Power Platform, SaaS Administration, Cloud Operations, Governance