AI Outcome Customer Engineer, Forward Deployed Engineering

AI Outcome Customer Engineer, Forward Deployed Engineering

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corporate_fareGoogleplaceChicago, IL, USA; Atlanta, GA, USA; +3 more; +2 more

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Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

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XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Chicago, IL, USA; Atlanta, GA, USA; Austin, TX, USA; New York, NY, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 7 years of experience troubleshooting technical issues for internal/external partners or customers.

• Experience in either system design or reading code (e.g., Java, C++, Python).

Preferred qualifications:

• Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, and AI/ML model deployments.
• Ability to do in-depth search into novel technical problems, decipher extreme ambiguity, diagnose bugs, and emerge with credible architectural solutions.
• Excellent executive communication skills, capable of translating deep technical integration issues into business impact.

About the job

As an AI Outcome Customer Engineer in Forward Deployed Engineering, you will bridge the gap between pre-sales agreement shaping and post-sales execution. Aligned with our Forward Deployed Engineering (FDE) organization, you will steer AI deployments, ensuring solutions are built for long-term viability, rapid activation, and enterprise-grade reliability.Its an exciting time to join Google Cloud's Go-To-Market team, leading the AI revolution for businesses worldwide. You'll excel by leveraging Googles brand credibility-a legacy built on inventing foundational technologies and proven at scale. We'll provide you with the worlds most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We're a collaborative culture providing direct access to DeepMinds engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era-the market is yours. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $183000 - $265000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Partner with account teams and practice Customer Engineers (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
• Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
• Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
• Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Googles Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Googles EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.