Integrate Product Knowledge & Sales Skills Ensure simulations accurately reflect current products, features, competitive positioning, and customer experience best practices. Partner with Training & Field Leadership Collaborate with training managers, product experts, and field leaders to identify skill gaps, performance needs, and coaching opportunities.
Numbers & Facts
Location
Plano, TX
Description
Tops skills:
-Artificial Intelligence
-Backend Development
-English
Schedule: Fully onsite
Key Responsibilities
Design AI Coaching Simulations Build interactive, scenario based simulations that replicate real field interactions, coaching conversations, and decision making moments.
Develop AI Personalities & Coaching Logic Define coaching styles, feedback patterns, tone, and behavioral responses that align with brand standards and field expectations.
Partner with Training & Field Leadership Collaborate with training managers, product experts, and field leaders to identify skill gaps, performance needs, and coaching opportunities.
Create Conversation Flows & Decision Trees Write structured dialogue, branching logic, and adaptive feedback paths that allow the AI coach to respond intelligently to user choices.
Integrate Product Knowledge & Sales Skills Ensure simulations accurately reflect current products, features, competitive positioning, and customer experience best practices.
Test, Refine & Optimize AI Behavior Continuously evaluate simulation performance, user feedback, and coaching accuracy to improve realism and learning impact.
Manage Content Updates & Versioning Maintain a roadmap for updating simulations as products evolve, new training priorities emerge, or field performance trends shift.
Ensure Brand Alignment & Quality Uphold consistent voice, coaching standards, and training quality across all AI driven experiences.
Required Skills & Experience
Experience in Learning & Development, instructional design, or training program creation
Strong understanding of field sales, retail operations, or customer experience
Ability to write clear, natural dialogue and coaching feedback
Familiarity with AI tools, conversational design, or simulation platforms
Comfort working cross functionally with product, training, and field teams
Creative problem solver with a passion for building innovative learning experiences
Preferred Qualifications
Experience designing AI chatbots, virtual coaches, or simulation based learning
Background in consumer electronics, retail training, or technical product education
Knowledge of behavior modeling, decision trees, or conversational UX
Ability to translate complex product information into simple, coachable concepts
Success Looks Like
Field reps receive consistent, scalable coaching anytime, anywhere
Simulations feel real, helpful, and brand aligned
Training teams gain a powerful tool to reinforce skills between live sessions
Field performance improves through practice, feedback, and realistic scenarios