AI Implementation Specialist
Location San Diego or Orange County, CA (Hybrid) This is a hybrid role with remote flexibility; however, frequent onsite customer engagement is expected. Regular in-person collaboration with customers, the AI Architect, and internal stakeholders is essential to ensure successful AI delivery and customer adoption.
Location Requirements
Must be based in San Diego or Orange County Required to visit customers on-site Can be called into our San Diego office at managers discretion.
Why Bird Rock Systems At Bird Rock Systems, we take pride in being named one of the Inc. 5000 Fastest Growing Private Companies. Our dynamic journey to success is fueled by a team of passionate individuals who thrive in a fast-paced environment. Were more than a workplace; were a community of fun-loving people dedicated to excellence.
What Sets Us Apart:
Best Workplace Awards:Bird Rock Systems is proud to be recognized for our commitment to fostering a positive, collaborative, and innovative culture. Our honors include:
Inc.'s Best Workplaces San Diego Business Journal's Best Places to Work San Diego SHRM Workplace Excellence Award
Fast-Paced Growth: As an Inc. 5000 honoree, were committed to driving innovation and pushing boundaries. Join us to be part of a dynamic and ever-evolving company. Vibrant Company Culture: We believe in creating an environment where work feels like fun. Our team is more than colleagues - were friends who collaborate, support, and celebrate together. Core Values: Our values define us. Loyalty, work/life balance, kaizen (continuous improvement), unwavering integrity, exceptional customer service, and giving back to our community are the cornerstones of Bird Rock Systems.
Your Opportunity: At Bird Rock Systems, youre not just an employee - youre an essential part of our growth story. Join our team of driven professionals who embrace challenges, value camaraderie, and thrive on making a difference. If youre ready to work in an exciting atmosphere that blends passion, innovation, and purpose, we invite you to apply and embark on a rewarding journey with us.
Take the next step towards an inspiring career. Apply now and become a proud contributor to Bird Rock Systems exceptional trajectory!
Join us on our journey. Apply today.
Position Summary Role Type: Hybrid | Customer-Facing | Professional Services | AI Implementation Location: San Diego or Orange County, CA (Hybrid - Frequent Customer Engagement)Reporting To: VP of Professional ServicesCollaboration: AI Architect, Customer Stakeholders, Professional Services Team
Bird Rock Systems is helping organizations adopt practical AI solutions that create measurable business outcomes. Were looking for an AI Implementation Specialist who enjoys working directly with customers, helping them prepare their data, implement AI solutions, and build confidence using AI in their daily operations.
This role is ideal for someone who is technically curious, customer-focused, and excited about building a career in applied AI. Youll work alongside our AI Architect, supporting customer implementations while developing the skills needed to grow into more advanced AI consulting and engineering roles.
You wont be expected to design AI strategy or architecture. Instead, youll help turn proven AI solutions into successful customer outcomes through training, implementation support, data preparation, and adoption.
This role is based in San Diego or Orange County, California and supports customers through frequent engagement.
The 90-Day Win The first 90 days are focused on building customer relationships, supporting successful AI implementations, and becoming a trusted resource for both customers and the implementation team.
Deliver introductory AI onboarding and training sessions for customers. Support customer implementations through data preparation, validation, and organization. Assist with deployment, testing, and configuration of AI solutions. Establish positive working relationships with customer stakeholders through training, support, and engagement. Contribute to reusable training materials, guides, and implementation playbooks.
What You'll Do Customer Training & Enablement
Deliver introductory AI training sessions for customers Help end users understand and adopt AI-powered workflows Create and maintain training materials, guides, and documentation Answer customer questions and provide post-deployment support Facilitate customer workshops and onboarding sessions
Data Preparation & Quality
Assist customers with organizing, cleaning, and validating business data Identify common data quality issues that may impact AI outcomes Work with customer teams to improve data readiness Support migration and preparation of information used in AI solutions
AI Solution Support
Assist with deployment and configuration of AI solutions Help test workflows, automations, and AI-powered applications Document customer requirements and implementation details Support proof-of-concept projects and pilot deployments Escalate technical challenges to senior team members when necessary
Customer Success & Adoption
Monitor customer engagement and adoption of AI solutions Gather feedback and identify opportunities for improvement Serve as a trusted day-to-day resource during implementation Help ensure customers realize measurable value from AI investments
Team Collaboration
Partner with the AI Architect and implementation team Contribute to reusable training materials and delivery playbooks Share lessons learned from customer engagements Help improve internal implementation processes as the AI practice grows
What Success Looks Like
Customers successfully complete AI onboarding and training Data is organized and ready for AI implementation AI projects move efficiently from deployment to adoption Customer satisfaction and engagement continue to grow Training materials and processes become increasingly reusable and scalable You become a trusted resource for both customers and internal teams
What You Bring Qualifications & Experience Core Traits
Strong communication and customer service skills Organized, detail-oriented, and process-driven Excited about AI and emerging technologies Comfortable learning new platforms and tools quickly Enjoy teaching and helping others succeed Self-motivated with a growth mindset
Preferred Experience
1-2 years in a technical, customer-facing, implementation, support, training, or consulting role Experience working with business applications, SaaS platforms, or technology solutions Exposure to AI tools, automation platforms, analytics, or business systems Familiarity with data cleanup, spreadsheets, reporting, or database concepts Experience creating documentation or conducting training sessions Experience with Microsoft 365, Copilot, Power Platform, or automation tools Exposure to APIs, integrations, or workflow automation
What Makes This Role Different You wont be expected to design AI strategy or architecture. Instead, youll help turn proven AI solutions into successful customer outcomes through training, implementation support, data preparation, and adoption.
In this role:
Youll work directly with customers as they begin adopting AI solutions. Youll help end users build confidence using AI in their daily operations. Youll contribute to successful implementations through training, support, and data readiness. Youll work alongside experienced AI professionals while developing applied AI skills. Youll play a key role in helping customers realize value from their AI investments.
What You'll Get Joining Bird Rock Systems means being part of a growing AI Services practice where youll gain hands-on experience helping customers adopt practical AI solutions.
Youll receive:
Direct exposure to customer AI implementations across a variety of industries and use cases. Opportunities to develop skills in AI adoption, implementation, and customer enablement. Close partnership with the AI Architect and Professional Services team. Meaningful customer interaction and the opportunity to influence successful AI adoption. Experience contributing to repeatable delivery processes, training materials, and implementation playbooks.
Professional Growth & Career Path This role is intentionally designed as the entry point into Bird Rocks AI Services practice.
What Youll Build (First 6-12 Months) During your first year, youll:
Deliver customer training and onboarding sessions. Support data preparation and implementation activities. Assist with deployment, testing, and customer adoption efforts. Build knowledge of AI tools, workflows, and implementation best practices. Contribute to reusable training resources and delivery processes.
How Youll Grow As you continue to grow in the role, youll have opportunities to expand your impact through: Expanded Technical Scope
Develop deeper expertise in AI platforms, automation tools, business systems, and customer implementations.
Customer Leadership
Take on increasing responsibility for customer onboarding, training, and implementation support.
AI Expertise
Gain hands-on exposure to practical AI use cases, adoption strategies, and customer deployment approaches.
Cross-Functional Influence
Share lessons learned from customer engagements and contribute to improving implementation processes as the AI practice grows.
Potential Career PathsDepending on your interests and strengths, this role can evolve into positions such as:
Senior AI Implementation Specialist AI Solutions Engineer AI Forward Deployed Engineer AI Solutions Architect AI Practice Lead
What We Value At Bird Rock Systems, we invest in people who:
Enjoy helping customers succeed. Embrace continuous learning and growth. Take ownership of their work and follow through on commitments. Contribute positively to team collaboration and knowledge sharing. Are excited about the practical application of AI in business environments.
Compensation Compensation Range: $85,000 - $95,000
The above represents the expected compensation range for this job requisition. Ultimately, in determining pay, we'll consider location, experience, and other job-related factors.
Benefits At Bird Rock Systems, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Bird Rock Systems continually seeks to provide a workplace where everyone can be their authentic self. Through Bird Rock Systems competitive benefits offerings and various training and development opportunities, we have you covered with our Benefits Program which includes:
Medical, Dental, and Vision Insurance Unlimited Paid Time Off Paid Family Leave Benefits Flexible Spending Accounts Pet Insurance Employee Assistance Program 100% Employer-Paid Life & AD&D Insurance, Short- and Long-Term Disability Insurance Monthly Wellness Reimbursement Cell Phone Reimbursement
Location: San Diego or Orange County, CA (Hybrid: Frequent On-Site Customer Work)Reporting to: VP of Professional Services (through end of year)Collaboration: AI Architect, Customer Stakeholders