Careerscape is recruiting on behalf of our client, a growing technology-forward organization, for a full-time, remote AI Chatbot Support Assistant. This is a great entry point into the fast-moving world of conversational AI, where you will help shape how customers experience automated support every day.
Day to day, you will monitor chatbot conversations, spot where the bot falls short, and help improve its answers while stepping in to assist customers when needed. You will thrive here if you are curious, a clear written communicator, comfortable with new software, and excited to learn how AI and human support work together.
Responsibilities
- Monitor live and past chatbot conversations to ensure accurate, helpful responses
- Identify gaps, errors, and unclear answers in chatbot replies and document them
- Update and maintain chatbot knowledge base articles, FAQs, and response scripts
- Test new chatbot flows and features and report bugs or unexpected behavior
- Escalate complex or sensitive customer issues to the appropriate human support team
- Step in to assist customers via chat or email when the chatbot cannot resolve an issue
- Tag and categorize conversations to help identify trends and training opportunities
- Collaborate with product, support, and AI teams to recommend improvements
- Track basic metrics such as resolution rate, customer satisfaction, and escalation volume
Requirements
- High school diploma or equivalent required; associate or bachelor's degree preferred
- Six months or more of customer service, support, or related experience (internships count)
- Excellent written communication skills with strong grammar and attention to detail
- Comfort learning new software and working with chat or help desk tools
- Basic understanding of or interest in AI chatbots and large language models
- Strong problem-solving skills and a customer-first mindset
- Ability to work independently and manage time in a remote environment
- Reliable high-speed internet and a quiet home workspace
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and paid holidays
- 100% remote work with flexible home-office setup
- Home office or technology stipend
- Paid training and AI skills development
- Clear career path into AI operations, conversation design, or support leadership
- Employee wellness and mental health resources