| Location | Sacramento, CA |
| Job Title | AI / Automation Specialist | ||||||||
| Client Company/Dept. Name | CalHFA | ||||||||
| Address | 500 Capitol Mall, Suite 1400 | City Name | Sacramento | State Name | CA-California | Zip Code | 95814 | If others (Address) | |
| Duration of the project | Project Start Date | 11/1/2026 | Project End Date | 1 | Due date for Resume submission | 9/22/2026 | |||
| No. of Openings | 1 | No. of Maximum Submissions | 1 | ||||||
| Job Description | Key Responsibilities " AI feature delivery: implement NLP-based ticket classification, AI-based duplicate detection/clustering, RAG-powered knowledge search, automated summarization, and virtual-agent capabilities (password resets, MFA unlocks, routing, live-agent handoff). " Governance ownership: own compliance with the RFP's AI/GenAI governance requirements certifying that CalHFA data is never used to train, fine-tune, or calibrate any AI model (including anonymized/aggregated data), and that no CalHFA data is transmitted to or processed by public LLM services (e.g., ChatGPT, Gemini, Claude). " Safety & auditability: implement input/output validation, hallucination-reduction controls, and full logging/auditability of AI-generated actions (classification, routing, summarization, recommendations). " Ongoing attestation: support the annual attestation of continued AI-governance compliance and the disclosure of AI-related subprocessors, including 30-day advance notice of any subprocessor change. " Pricing transparency: document full AI consumption pricing (token/credit models, rate limits, and cost escalators) for CalHFA's budgeting purposes. | ||||||||
| Skill set info | Required Qualifications Mandatory 5+ years implementing AI/ML, NLP, or virtual-agent solutions; 3+ years on the ServiceNow platform " Minimum 3 years implementing AI/automation features (NLP classification, RAG-based knowledge search, virtual agents, predictive intelligence) on the ServiceNow platform, including at least one California state or local government engagement. " Demonstrated experience implementing AI features within a regulated or FedRAMP-governed environment, including data-governance and model-training restrictions. " Working knowledge of AI/GenAI governance practices: input/output validation, hallucination mitigation, action-logging/auditability, and subprocessor disclosure. Preferred Qualifications " Experience with ServiceNow Now Assist, Predictive Intelligence, or Virtual Agent configuration. " Experience documenting AI consumption pricing models (token/credit-based) and rate limits for client-facing proposals. | ||||||||
| Education | |||||||||
| Certifications (if required) | |||||||||
| Documentation Required for submission | Resume | ||||||||
| Work Hours | |||||||||
| Account Manager Name (Proposal Team) | |||||||||
| Work authorization required | US Citizen Only | ||||||||
| Relocation is accepted | No | ||||||||
| Remote work | No | ||||||||
| Additional Notes if any | Hybrid | ||||||||
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