AI Activation & Client Adoption Manager

Lenovo Group Ltd

Morrisville, NC
5 days ago

Highlights

Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. The AI Activation & Client Adoption Manager is a customer-facing role responsible for supporting sales, leading delivery, and shaping service offerings focused on AI adoption and organizational change management.

Numbers & Facts

Location

Morrisville, NC

Description

General Information

Req #

WD00101949

Career area:

Services

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Monday, August 3, 2026

Working time:

Full-time

Additional Locations:

United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The AI Activation & Client Adoption Manager is a customer-facing role responsible for supporting sales, leading delivery, and shaping service offerings focused on AI adoption and organizational change management.

This role operates across presales, delivery, and offering development, with a strong focus on driving services revenue, ensuring high-quality delivery, and building scalable, repeatable solutions.

Key Responsibilities

Sales Support & Customer Engagement

Partner with Sales and Presales teams to support AI opportunities and drive services attach
Act as a subject matter expert in customer discussions, workshops, and executive presentations
Contribute to proposal development, including scoping, value articulation, and solution design
Position AI Adoption & Change Services as a critical element of AI success

Customer Delivery & Program Leadership

Lead delivery of:
AI Adoption and Change services
AI enablement sessions (e.g., Copilot Promptathons)
Envisioning and Design Thinking engagements
Manage end-to-end AI adoption programs, including:
readiness assessment
adoption strategy design
training and enablement
adoption tracking and optimization
Ensure programs deliver measurable business outcomes aligned to customer goals

Partner & Vendor Management

Manage delivery through a mix of Lenovo teams and external partners
Ensure high standards of delivery quality, consistency, and customer experience
Establish and maintain strong relationships with delivery partners
Support scaling of services delivery capacity through partner ecosystem

Offering Development & Standardization

Contribute to the evolution of Lenovo's AI Adoption & Change Services portfolio
Develop and refine:
standardized service packages
reusable delivery frameworks and assets
scalable service models
Support transition from bespoke engagements to repeatable, productized services

Internal AI Adoption & Enablement

Support internal AI adoption initiatives across Lenovo teams
Contribute to activation of programs such as AI Library and AI Ambassador initiatives
Activate Presales teams with tools, messaging, and assets to position AI services

Governance & Continuous Improvement

Track and report on key adoption and delivery metrics
Capture customer feedback and incorporate into service improvements
Ensure alignment between delivery execution and expected business outcomes

Position Requirements

Basic Qualifications

8-12+ years of relevant experience in:
consulting, change management, or digital transformation
AI adoption, SaaS enablement, or enterprise transformation programs
Proven experience in customer-facing roles, including:
presales support
workshop facilitation
delivery of transformation or adoption programs

Preferred Qualifications

Experience working with AI technologies (e.g., M365 Copilot, GenAI solutions)
Experience working in global or matrix organizations
Experience managing external partners or delivery vendors
Strong communication and presentation skills with ability to engage senior stakeholders
Ability to operate across multiple domains: sales, delivery, and service development
Experience with organizational change management methodologies (e.g., PROSCI/ADKAR)
Strong stakeholder management and collaboration skills in complex environments
Structured, outcome-driven mindset with focus on measurable impact

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.