Agriculture, Call Centers, Case Management, Communication Skills, Customer Support/Service, Dealer Channel, Identify Issues, Information Technology & Information Systems, John Deere Equipment, Microsoft Office, Microsoft Product Family, Presentation/Verbal Skills, Research Skills, Writing Skills
LOCATION
Johnston, Iowa
POSTED
Today
Job TitleJob Description Required Experience: Knowledge of agriculture, turf (mowers) and utility vehicles Prior work experience in Agriculture or Technology dealer channels Call Center experience 6+ months experience with customer service / support experience Efficient researching / troubleshooting skills Excellent written and verbal communication skills Speak with confidence Proficiency with Microsoft Office products Willingness to work occasional overtime and holidays Solid work history and proven dependability Reliable at home internet and a distraction free workplace Required Education: Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline Job Responsibilities: Take inbound calls and occasional emails from John Deere's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on Shop.Deere.com. Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings. Document every interaction effectively in our internal case management system Approximately 15-20 calls/day
About the Company
R
Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.