Aging Case Aide 2 - Protective Services

Aging Case Aide 2 - Protective Services

Salary

$37,642.00 Annually

Location

Human Services Building, 2801 Emerick Boulevard, Bethlehem, PA

Job Type

Full time

Job Number

2026-00264E

Department

Human Services

Division

Area Agency on Aging

Opening Date

07/29/2026

Closing Date

8/11/2026 5:00 PM Eastern

• Description
• Benefits
• Questions

Application Requirements

In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected.

BE SURE YOUR APPLICATION REFLECTS YOUR ENTIRE WORK HISTORY AS YOUR RESUME IS NOT REVIEWED TO QUALIFY YOU

Please answer any supplemental questions truthfully and completely. Use the employment history section of your application to substantiate your answers to supplemental questions.

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the minimum requirements for this position. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application. Applicants who do not meet the minimum requirements will not be considered for the position.

Qualified, eligible applicants will move on to the next step, an Education and Experience Review, in which points will be assigned to each applicant's education and relevant work experience provided on their application.

We encourage all applicants to share a comprehensive, concise history of their education, certification, licensing, and employment on their employment application so that we are able to accurately assess their experience. Eligible candidates will be ranked on an Eligibility List based on their total score on the Education and Experience Review.

For questions regarding this posting, please contact County of Northampton Human Resources at dhsjobs@norcopa.gov or 610-829-6366.

Equal Employment Opportunities - It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.

Job Description

GENERAL PURPOSE

The Aging Case Aide 2 - Protective Services position, within the Protective Services unit of the Area Agency on Aging (AAA) department, provides support to Protective Services Investigators and Protective Services Supervisors.

SUPERVISION RECEIVED

This position reports directly to the Aging Care Management Supervisor 2 - Protective Services position.

SUPERVISION EXERCISED

This position does not exercise supervision over other employees.

ESSENTIAL DUTIES OF THE POSITION

Attends supervisory conferences/unit meetings as scheduled.

Attends training, locally or out-of-town, as approved by the Supervisor.

Cooperates with co-workers and staff of other divisions of the Department of Human Services and community agencies in the provision of service to shared consumers when appropriate.

Serves as a contact for banks. Develops relationships with key personnel at financial institutions. Assists with gathering financial information on financial exploitation cases and obtain financial statements when indicated. Accompanies consumers to bank if necessary to receive bank records.

Obtains state reporting forms and incident reports from facilities (nursing homes, assisted livings, personal care homes, and adult day care centers).

Completes home visits as directed to assist with various errands such as picking up paperwork, dropping off food, etc.

Keeps resource information current.

Provides assistance to Protective Services staff with tasks such as taking RONs for Protective Services, processing and tracking assignment of RONs, and completing required notifications. Enters RONs and/or progress notes for PS Care Managers and/or PS Supervisors when needed.

Provides telephone contact support to implement and/or ensure follow through with designated areas of consumers' care plans as directed by PS Unit Director or PS Supervisors. Follows up with physicians to obtain reports and/or schedule competency evaluations. Orders necessary formal/contract services and process service notifications in Social Assistance Management System (SAMS). Reestablishes support networks for isolated consumers. Assists with the relocation process, i.e., complete housing or NH applications, and follow-up with facilities, etc., as well as arrange emergency shelter in interim. Assists PS Aging Care Managers with gathering other necessary information.

Faxes and e-mails information as directed.

Checks fax folders and distributes faxes.

Documents all case activity in SAMS PS Care Plan Journal.

Completes necessary steps to close the consumer to PS as needed.

Completes filing as directed.

Assists with running reports in SAMS, such as Reports of Need (RONs) and Protective Services Investigator (PSI) missing data reports.

Deletes and shreds files in accordance with PS regulations.

• An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE - One (1) year as a Case Aide 1 (Local government); OR

Two (2) years of public contact work, including one (1) year in a human services program; OR

Any equivalent combination of experience and training.

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator's license. Must have an acceptable driving record. Personal vehicle required for County business; employee is eligible for mileage reimbursement.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of the physical, cultural, and social aspects of the assigned community.

Ability to obtain, evaluate, and analyze information from interviews, reports, records, and other type of sources of information, and to provide information to clients and other types of personnel.

Ability to establish and maintain positive working relationships.

Ability to learn about Area Agency on Aging Programs and the services of other community agencies.

Ability to communicate verbally with older persons.

Ability to perform simple arithmetic computations.

Ability to follow simple verbal and written instructions.

Ability to express ideas clearly and persuasively to elderly clients.

Ability to clearly express ideas verbally, and in writing.

Ability to maintain confidentiality at all times.

Ability to communicate fluently in English, including telephone contacts, face-to-face contacts, and communications in large and small group settings.

Ability to read the English writing in cursive and printed forms.

Ability to analyze and interpret information that is received in written and verbal form.

Travels to and interacts with consumers, members of the community, and representatives of other social agencies in their homes, offices, and other community locations.

Attends training as required either locally or out of town.

TOOLS AND EQUIPMENT

Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to walk, sit, talk, and hear.

The employee must occasionally lift and/or move up to twenty-five (25) pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the office is moderately quiet. Employee may also work in other environments such as schools, private homes, etc. These work environments may range from quiet to loud.

SELECTION GUIDELINES

Formal application, rating of education and experience, interview, and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)

DESIGNATION: CAREER SERVICES

PAY GRADE: PS-29B

UNION STATUS: PSSU

Updated July 2026

Full-time employees of the County of Northampton are afforded a package of benefits which includes the following:

Medical Insurance

Vision and Prescription

Dental

Life Insurance

Retirement

I. Medical Insurance

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plans varies by the coverage selection and number of dependents; and may be subject to collective bargaining, if a union member. The employee may also elect to opt out of the Countys medical insurance if proof of coverage through the spouses employer is provided. Under this arrangement, the employee is provided with an annual $1,500.00 opt out payment.

II. Vision and Prescription

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member. Coverage under the vision plan varies and depends upon the employees choice of doctor and frame selection.

III. Dental Coverage

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member.

IV. Life Insurance

A life insurance policy is afforded to full-time employees beginning on the first day of employment, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement. $20,000 is afforded to all eligible employees.

V. Retirement

All full-time employees and part-time employees working more than 1000 hours per year qualify for County of Northampton retirement benefits, in which employees must contribute 5% of their earnings, and employees may choose to add additional voluntary contributions, not to exceed an additional 10%. Additionally, employees may participate in an optional deferred compensation plan [457(b)] which may provide present tax advantages and future retirement savings. Such arrangements are made directly with the providers and the County will administer payroll deductions only.

01

Each applicant must complete this supplemental questionnaire as a part of the applicant screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No

02

Information to demonstrate your eligibility for this position must be provided on the application (i.e. relevant detailed experience and education). Resumes and cover letters will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for this position. Please click "yes" to demonstrate that you have read and understood this information.

• Yes
• No

03

Aging Case Aide 2 position is part of the PSSU Union, and starting salary is dictated by the Collective Bargaining Agreement. The starting salary for this position is $18.0969 per hour ($37,642.00 annually) and is non-negotiable. Please choose "yes" to indicate your understanding of the starting wage, and that this is non-negotiable.

• Yes
• No

04

The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

• Yes
• No

05

Do you possess a valid and current drivers license with an acceptable driving record?

• Yes
• No

06

What is your highest level of education?

• Less than High School
• High School Diploma or Equivalent
• Associates Degree
• Bachelors Degree
• Masters Degree or Higher

07

Do you have one (1) year of experience as a Case Aide 1 (Local government)? If yes, please ensure your work experience section contains this information.

• Yes
• No

08

Do you have two (2) years of experience in public contact work, including one (1) year in a human services program? Note: Be sure your work experience reflects this experience.

• Yes
• No

Required Question

Employer Northampton County

Address Human Resources Department

669 Washington Street

Easton, Pennsylvania, 18042

Phone 610-829-6382

Website http://www.norcopa.gov