AGFC IT Asset Manager/Technical Support

You'll be the go-to expert providing IT asset management and hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources. Software Asset Management: Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.

Job ID: (809846)

IT Asset Manager/Technical Support

Location: 2 Natural Resources Dr, Little Rock, AR 72205

Duration: 12+ Months

Client: AGFC

Onsite Job

Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing IT asset management and hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.

What You'll Do

Lifecycle Management: Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.

Software Asset Management: Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.

Inventory Control: Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.

Procurement & Vendor Relations: Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.

Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.

Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.

Reporting & Analytics: Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.

End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.

Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

This role requires regular travel to AGFC offices statewide (average 2 days per week) with and without AGFC personnel using AFGC vehicle. No travel reimbursement necessary. Valid Drivers License and Insurance required!

Required Qualifications

3+ years of experience in each of the following:

Helpdesk or Field technician support

End User Hardware Support (laptops, desktops, mobile devices)

IT Asset Management

ITSM/ITAM Tools

Software installation and maintenance

Exceptional customer service skills with a commitment to user satisfaction

Strong communication abilities for technical and non-technical audiences

Preferred Qualifications

CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications

Experience with Freshservice ITSM/ITAM

NinjaOne RMM

Google Workspace administration experience

Experience in government or conservation organizations

Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field

Technical Skills

Windows 11 operating systems

Active Directory administration

iOS and Android mobile device management tools

Network monitoring and discovery tools

Antivirus and security software and tools

Remote monitoring and management support tools