About Accenture Song - Customer Technology, Commerce
Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology - Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.
We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.
What's in it for you
- Build Agentic Commerce capabilities where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)
- Contribute to Accenture Song's Agentic Commerce accelerators and reusable assets
- Help deliver solution components-from build through rollout and value realization
- Work with global clients across B2C, B2B, and B2B2C commerce
- Grow your engineering expertise across AI, backend, cloud, and commerce platforms, with mentorship from senior leaders
What you will do in this role
As a Consultant in Customer Technology - Commerce, you will build and support Agentic Commerce capabilities-developing AI-driven features that are production-ready, secure, and integrated with enterprise commerce ecosystems-working under the direction of Managers and Senior Managers.
Commerce & Platform Delivery
- Implement Agentic Commerce features using established architecture patterns across composable and platform-led commerce
- Configure and develop on Salesforce, Adobe, SAP, and MACH ecosystems in line with solution designs
- Support prototype-to-production efforts, helping embed agentic workflows into live commerce environments
Engineering & Build
- Develop modular, reusable agent components integrated with commerce engines, APIs, and backend services
- Follow enterprise-grade standards for scalability, security, observability, and reliability of agentic systems
- Implement integrations with LLM platforms, orchestration frameworks, and vector stores under guidance
Delivery & Execution
- Contribute to engineering pods across AI, backend, data, cloud, and DevOps
- Support CI/CD pipelines, cloud-native deployments, and containerized workloads on Azure, AWS, or GCP
- Build and test integrations with CRM, CDP, payments, order management, pricing, and fulfillment systems
Quality, Governance & Value
- Apply governance, compliance, auditability, and explainability requirements within build work
- Instrument and report technical KPIs for agent performance and reliability
- Support human-in-the-loop and feedback mechanisms that improve agent effectiveness
Growth & Collaboration
- Contribute to internal accelerators, reference components, and technical documentation
- Collaborate with client and team working-level stakeholders to deliver features
- Continuously build skills across commerce platforms and agentic AI, and mentor junior team members