| Location | Austin, TX |
Job Description
About Accenture Song - Customer Technology, Commerce
Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology - Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.
We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.
What's in it for you
Lead delivery of Agentic Commerce workstreams where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)
Contribute to Accenture Song's Agentic Commerce engineering standards, accelerators, and reusable assets
Own delivery of solution components and workstreams-from design through build, rollout, and value realization
Work with global clients across B2C, B2B, and B2B2C commerce
Grow and mentor multidisciplinary engineering teams across AI, backend, cloud, and commerce platforms
What you will do in this role
As a Manager in Customer Technology - Commerce, you will lead the design, delivery, and scaling of Agentic Commerce workstreams, ensuring AI-driven capabilities are production-ready, secure, and well integrated with enterprise commerce ecosystems.
Commerce & Platform Delivery
Apply and extend Agentic Commerce architecture patterns across composable and platform-led commerce implementations
Translate AI-driven commerce designs into executable build plans aligned to Salesforce, Adobe, SAP, and MACH ecosystems
Drive prototype-to-production efforts, embedding agentic workflows into live commerce environments
Architecture & Engineering
Design modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services
Apply enterprise-grade standards for scalability, security, observability, and reliability of agentic systems
Contribute to build vs. buy evaluations across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure
Delivery & Execution
Manage engineering and delivery pods across AI, backend, data, cloud, and DevOps
Implement CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP
Deliver integration with CRM, CDP, payments, order management, pricing, and fulfillment systems
Governance, Risk & Value Realization
Implement policy-driven architecture including governance, compliance, auditability, and explainability
Track technical and business KPIs measuring agent performance, conversion uplift, operational efficiency, and ROI
Operate human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness
Market & Practice Growth
Contribute to industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations
Build and enhance internal accelerators, reference architectures, and reusable components
Engage senior client stakeholders, translating architectures into delivery outcomes