About Accenture Song - Customer Technology, Commerce
Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology - Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.
We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.
What's in it for you
- Lead delivery of Agentic Commerce workstreams where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)
- Contribute to Accenture Song's Agentic Commerce engineering standards, accelerators, and reusable assets
- Own delivery of solution components and workstreams-from design through build, rollout, and value realization
- Work with global clients across B2C, B2B, and B2B2C commerce
- Grow and mentor multidisciplinary engineering teams across AI, backend, cloud, and commerce platforms
What you will do in this role
As a Manager in Customer Technology - Commerce, you will lead the design, delivery, and scaling of Agentic Commerce workstreams, ensuring AI-driven capabilities are production-ready, secure, and well integrated with enterprise commerce ecosystems.
Commerce & Platform Delivery
- Apply and extend Agentic Commerce architecture patterns across composable and platform-led commerce implementations
- Translate AI-driven commerce designs into executable build plans aligned to Salesforce, Adobe, SAP, and MACH ecosystems
- Drive prototype-to-production efforts, embedding agentic workflows into live commerce environments
Architecture & Engineering
- Design modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services
- Apply enterprise-grade standards for scalability, security, observability, and reliability of agentic systems
- Contribute to build vs. buy evaluations across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure
Delivery & Execution
- Manage engineering and delivery pods across AI, backend, data, cloud, and DevOps
- Implement CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP
- Deliver integration with CRM, CDP, payments, order management, pricing, and fulfillment systems
Governance, Risk & Value Realization
- Implement policy-driven architecture including governance, compliance, auditability, and explainability
- Track technical and business KPIs measuring agent performance, conversion uplift, operational efficiency, and ROI
- Operate human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness
Market & Practice Growth
- Contribute to industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations
- Build and enhance internal accelerators, reference architectures, and reusable components
- Engage senior client stakeholders, translating architectures into delivery outcomes