Agent Development Specialist

Location: Hybrid, JacksonvilleSchedule: Monday- Friday (9am- 6pm EST)

What work will you perform?As an Agent Development Specialist, you'll play a key role in shaping the success of newly contracted Landstar Agents during one of the most important stages of their journey. Serving as the primary corporate point of contact, you'll guide new Agents through onboarding, training, and their initial few months with Landstar. You'll deliver engaging virtual training, provide ongoing coaching and operational support, and help Agents confidently navigate Landstar's systems and resources. If you thrive in a collaborative, fast-paced environment, enjoy solving problems, and are committed to delivering an exceptional customer experience, this is an opportunity to make a meaningful impact while continuing to grow your own knowledge and expertise in the thriving transportation industry.

Essential Responsibilities:

Provide comprehensive training on all Landstar systems, tools, and sitesDeliver engaging and effective online training sessionsMonitor new agent performance at 45/90/180-day intervalsConduct weekly workshop training for agency staff membersProcess and respond to agents' customer account inquiriesFunction as the initial corporate point of contact for new agentsProvide operational support when neededCommunicate and collaborate with Region Team personnelPerform system demonstrations as requestedOther duties as assigned

Required Minimum Experience and Education:

High school diploma or General education degree (GED)One year of customer service in an office setting

Preferred Experience:

One-year transportation experience6 months of presentation experience, training experience, or equivalent of both

Knowledge, Skills, and Abilities:

Ability to work with minimal supervision in a fast-paced environment with changing priorities

Ability to create and maintain positive relationships fostering communication and cooperation with agents and Region personnel. Always maintain professional demeanor

Proficient in Microsoft Office and Internet knowledgeAbility to analyze and apply critical thinking to solve issues in a timely mannerEffective communication skills in all modesAbility to travel as required for onsite training or meetings and pre-pay for approved reimbursable expenses (i.e. hotel, meals, rental vehicles). Flights are paid for by the Company in advance.

This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.