Agent, Asset Protection (Philadelphia, PA)

Job Description:

At Abercrombie & Fitch, quality is in our roots and we’re on a mission to honor this rich heritage. With an unwavering focus on our customer, we strive every day to deliver a unique and welcoming experience, whether in our stores or online. Our three global brands, Abercrombie & Fitch, abercrombie kids and Hollister Co., are the embodiment of our passion for incredible product. At the heart of it all is our amazing 500-acre campus, nestled just outside of Columbus, Ohio. With an open work space, inspiring views, and even a place to gather as a team around the fire pit, our Home Office fosters a diverse and inclusive culture that consistently seeks the input of our associates and focuses on the future. We are looking for leaders, visionaries, and creatives who are willing to roll up their sleeves and write the next chapter in our brand’s legacy.

This role is located at A&F Co. stores in Philadelphia and surrounding area.

What Will You Be Doing?

• Responsible for the execution of Asset Protection initiatives in assigned locations 2-6 stores, as well as, implementation of shortage reduction programs in high shrink location(s)

• Provide in person and remote support to local store management to meet strategic asset protection objectives

• Effectively leverage business and sales performance as a means for shortage reduction
• Complete AP and Physical Security Audits on a routine basis.
• Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service
• Routine monthly travel to Focus Stores. Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers

• Participate in store associate training regarding approved Asset Protection procedures and workshops

• Commit to the highest degree of professionalism, integrity and customer service

• Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with the company apprehension policies
• Execute weekly external operations within the assigned market and support other external market initiatives when applicable
• Participate in coordinated blitz efforts alongside ORC, peer retailers, and other AP Team Members (may require overnight travel)

• Initiate and support investigations related to Organized Retail Crime while partnering with immediate supervisor, Zone ORC Investigator, and local law enforcement

• Prepare case reports covering investigation and case details

• Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners

• Represent company in court proceedings related to external cases

• Initiate investigations related to internal loss, determine sources, and communicate effectively to supervisor

• Routine assessment of store operations, pre-shrink indicators, and safety compliance measures through operational audits
• Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance.

What Do You Need to Bring?

• 4-year degree preferred

• 1-2 or more years of experience in the Asset Protection field or relevant experience in retail setting

• Strong communication and interpersonal skills

• Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines

• Ability to work nights, evenings and weekends appropriate to retail business needs

• Must pass a comprehensive background investigation

• Must have a reliable means of transportation

• Must fulfill physical requirements including standing and walking

Benefits & Perks

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: 

• Incentive bonus program
• Annual companywide review process
• Flexible spending accounts
• Medical, dental and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid time off and one paid volunteer day per year, allowing you to give back to your community
• Mobile Stipend
• 401(K) savings plan with company match
• Merchandise discount on all our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.