Agency Manager

Agency Manager

Location

Northwest State Community College - Main Campus, OH

Job Type

Full-Time

Job Number

00225

Department

Custom Training Solutions

Opening Date

07/20/2026

GENERAL PURPOSE

The Agency Manager will work directly with apprenticeship sites to advise students toward the completion of degrees while providing excellent customer service to business and industry clients. Advising apprenticeship students includes reviewing transcripts and prior work experience, registering students in appropriate courses, and ensuring compliance with college student policies. The Agency Manager will assist students in the completion of proper assessment tests and forms. This position will work closely with the Administrative Assistant.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintain and build relationships with the appropriate leaders at each site.

• Visit each site a minimum of 3 times per year.

• Communicate degree information among apprentices and the training centers.

• Work with apprentices to assist them toward completion of degrees.

• Review transcripts and process transfer of credit consistent with college policies.

• Advise students in testing and registration processes.

• Advise students in the college graduation process.

• Assist with responding to written requests on our program for prospective new apprentice partnerships.

• Lead projects as determined with the Vice President - Workforce Development.

• Other duties as assigned.

MINIMUM QUALIFICATIONS

Education and Experience:

• Associate degree or equivalent education and/or experience in a business, educational, technical discipline, or related field required.
• Minimum of 2 years of customer service or sales experience required.
• Previous experience in higher education preferred.

Necessary Knowledge, Skills, and Abilities:

• Ability to work with private business to foster relationships and create solutions for industry partners.
• Ability to create, manage, and close projects.
• Ability to deliver presentations to small and large groups.
• Ability to positively interact with external and internal personnel and build positive relationships.
• Excellent computers skills and versed in all Microsoft Office applications.
• Ability to drive/travel to agency sites for meetings and interactions.
• Ability to learn the curriculum process and requirements at NSCC.
• Excellent customer service and interpersonal skills.
• Excellent communication, leadership, problem solving, and analytical skills.

SUPPLEMENTAL INFORMATION

SUPERVISION EXERCISED

This position will supervise the Agency Coordinator and other assigned staff.

RESPONSIBILITY FOR PUBLIC CONTACT

Position will interact with and conduct presentations for business & industry personnel, NSCC and other college personnel, and the general public

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to [30] pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Northwest State Community College is an Equal Opportunity Employer and educator that does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, religion, age, disability or military status in employment or the provision of services.

In accordance with the Americans with Disabilities Act, it is the policy of Northwest State Community College to provide reasonable accommodations to persons with disabilities. When contacted for an interview, an applicant who requires special accommodations due to a disability should notify the Human Resources office at the time he/she is contacted so that proper arrangements can be made for the interview.

Employer Northwest State Community College

Address 22600 S.R. 34

Archbold, Ohio, 43506

Phone 419-267-1425

Website https://northweststate.edu/