Agency Assistant

The ideal candidate will have strong communication and computer skills, a professional attitude, and the ability to manage multiple tasks and computer systems throughout the day. They should be able to handle a busy workload, learn new systems quickly, and maintain a positive attitude even when dealing with challenging customer situations.

Job Summary

We are seeking a reliable and customer-focused Insurance Agency Assistant to join a busy insurance office in Pasadena. The ideal candidate will have strong communication and computer skills, a professional attitude, and the ability to manage multiple tasks and computer systems throughout the day.

Insurance experience is a plus but not required. We are willing to train the right individual who is dependable, eager to learn, takes initiative, and is comfortable working in a fast-paced, customer-facing environment.

Responsibilities

• Provide professional and courteous customer service to clients and assist with questions and requests.
• Communicate effectively with customers by phone, email, and in person.
• Navigate multiple insurance-related computer systems and platforms throughout the day.
• Enter and maintain accurate customer information and documentation.
• Learn and utilize various insurance systems, software, and CRM platforms.
• Manage multiple priorities while maintaining accuracy and attention to detail.
• Assist with general office and administrative duties as needed.
• Handle difficult or frustrated customers calmly and professionally.
• Maintain a positive and professional attitude in a fast-paced office environment.
• Follow up on customer requests and ensure issues are addressed appropriately.
• Work closely with team members to support daily office operations.

Qualifications

• Previous customer service or office experience preferred.
• Strong computer skills and ability to learn new software quickly.
• Excellent verbal and written communication skills.
• Professional and dependable with a strong work ethic.
• Ability to multitask and prioritize responsibilities.
• Comfortable working with customers in potentially stressful situations.
• Strong emotional resilience and professionalism.
• Ability to remain calm and courteous when handling difficult customer interactions.
• Strong attention to detail and organizational skills.
• Insurance experience is a plus but not required.

Ideal Candidate

The ideal candidate is someone who is reliable, professional, computer-savvy, and comfortable working with the public. They should be able to handle a busy workload, learn new systems quickly, and maintain a positive attitude even when dealing with challenging customer situations.

Pay: $16.00+/hour **DOE** | Monday–Friday, 8:00 AM–5:00 PM | Pasadena, TX

If you feel you meet these qualifications, please call us at 281-542-7348 and ASK FOR DAISY!