Overview
The Front Desk Agent is responsible for providing exceptional guest service by assisting guests with check-in, check-out, and inquiries while maintaining a welcoming and professional atmosphere. This position plays a key role in ensuring guest satisfaction and smooth front desk operations during the evening shift from 4 PM to 12 AM.
Employee Perks:
- Free Golf and Ski Passes - Enjoy outdoor activities with free access for you and your family.
- Downhill Mountain Bike Park Pass - Complimentary access for biking enthusiasts.
- Dining Discounts - Receive 25% off at Boyne restaurants.
- Resort Discounts - Save 30% on spa treatments and other services at Boyne Resorts.
- Free Water Park Passes - Access to Avalanche Bay Water Park.
- Lodging Discounts - Special rates for friends and family.
- Tuition Reimbursement - Support for continuing education.
- Housing Availability - First-come, first-served team member housing.
- Health Insurance - Available for Full-Time Year-Round Team Members.
- AllyHealth - Access to health services for all employees.
Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands
Our Core Values: LEADS by Serving
At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.
- Long-Term Thinking
- Excellence in Execution
- Attitude is Everything
- Develop Create People
- Serve our team members first so they can, in turn, serve our guests and community
Responsibilities
Essential Responsibilities & Duties
- Greet and register guests and owners promptly, ensuring a welcoming and efficient check-in/check-out experience
- Verify all reservation details at check-in, including guest information, payment method, and departure date
- Coordinate guest service requests with housekeeping, bell services, and reservations teams
- Communicate room status updates (checkouts, late checkouts, early check-ins) to housekeeping in a timely manner
- Handle cash, credit card, and traveler's check transactions in accordance with established procedures
- Maintain accurate records, files, and guest information while ensuring confidentiality and compliance with policies
- Provide information about room types, rates, resort amenities, and local attractions
- Answer incoming calls using proper telephone etiquette and company standards
- Utilize the property management system to manage reservations and guest accounts
- Stay informed on group functions, including event locations, schedules, and services offered
- Follow all safety and security procedures; report any incidents, unsafe conditions, or suspicious activity
- Communicate effectively with supervisors regarding issues, guest concerns, or operational updates
- Deliver high-quality customer service in a fast-paced hospitality environment
Qualifications
- Must be at least 18 years of age
- Ability to work in a fast-paced, customer-service environment
- Strong communication and interpersonal skills
- Ability to stand for extended periods of time
- Willingness to work flexible schedules, including days, evenings, weekends, and holidays
- Basic computer proficiency; familiarity with Microsoft Office preferred
- Ability to handle cash and perform basic financial transactions accurately
- Strong attention to detail and organizational skills
- Ability to maintain professionalism and confidentiality