Lead the service engine of our ag operation
Own the planning, people leadership, and customer experience that keep agricultural equipment productive. You will manage shop throughput, field readiness, warranty execution, and communication across customers, technicians, suppliers, vendors, and factory teams—while modeling professionalism and safety every day.
What you will do
- Schedule and prioritize all service work; align technicians to capability and workload.
- Provide timely customer status updates and resolve customer concerns end‑to‑end.
- Support operations on an on‑call basis when urgent needs arise.
- Analyze work obstacles and remove roadblocks; coach team members to achieve performance goals.
- Oversee availability, maintenance, and accountability for required tools.
- Enforce uniform standards and a professional appearance and attitude for all service staff.
- Ensure warranty repairs meet OEM standards and submit accurate claims promptly.
- Manage technician labor capture and approvals in payroll/timekeeping systems.
- Recruit, train, and develop technicians; administer discipline as needed.
- Keep the shop and work areas clean and organized.
- Leverage general knowledge of agriculture, farming, and ranching equipment to guide decisions.
- Coordinate with suppliers, vendors, and factory personnel to secure parts, information, and support.
Qualifications
- Detail‑driven, organized communicator with strong interpersonal skills.
- Valid driver’s license.
- Capable of lifting and moving up to 50 lbs; mechanically inclined with basic troubleshooting ability.
- Prior experience managing a service operation or team.
Skills and proficiencies
- Customer service excellence.
- Supervisory leadership.
- Service advisor/writer background.
- Budgeting and forecasting experience.
- Basic computer proficiency for scheduling, payroll, and documentation.
- Knowledge of agricultural equipment.