Aftermarket Service Operations Supervisor — Material Handling Equipment

Grow Your Leadership Career at LiftOne

LiftOne is a fourth-generation, family-led, privately held organization built on trust, integrity, and a commitment to helping customers and teammates succeed. We invest in people, facilities, and innovative technologies to keep the nation’s supply chain moving, pairing our scale with a strong culture and values so we can be a trailblazer built to last.

If you love new challenges, enjoy collaborating with a hardworking team, and want room to advance, you’ll feel at home here. We offer competitive pay, great benefits, ongoing training, and clear paths for growth.

A Day in This Role

You’ll kick off the day with a quick performance huddle, walk the floor for a Gemba check, and dig into root causes where performance dips. Throughout the day, you’ll balance shop and field priorities—dispatching and managing work orders, approving timesheets and work orders, and ensuring our service platform accurately reflects labor and parts used. You’ll pop out to customer sites as needed to support technicians and follow up on quality, while keeping a close eye on safety, quality, delivery, and cost metrics.

Back at the branch, you’ll lead a technician meeting, escalate roadblocks to your service manager or central support, and coach techs on standards—from the look of vans to inventory levels and workmanship. You’ll close the loop by driving preventive maintenance completion to company targets and reinforcing a safety-first culture.

What You’ll Own

• Operational excellence using a lean management system: daily huddles, Gemba walks, root cause problem solving, and adherence to leader standard work.
• Tracking safety, quality, delivery, and cost to lift customer satisfaction and site profitability.
• Moderating technician team meetings and removing hurdles by escalating to the service manager or central support when needed.
• Occasional customer visits to support technicians and verify quality in the field.
• Dispatching and balancing work across resources; approving timesheets and work orders; maintaining precise records of labor and parts in our service platform.
• Upholding safety policies and company best practices; setting the tone for a strong safety culture.
• Holding teams accountable to quality standards, vehicle appearance, and proper van inventory.
• Managing the preventive maintenance program to meet company standards for completion.
• Leading people processes: performance reviews, coaching and development, promotions, compensation recommendations, terminations, and disciplinary actions.
• Partnering on staffing levels and long-term technician career development.
• Other duties as assigned.

Leadership Scope

This role supervises technicians and leads both shop and field service activities.

What You Bring

• Bachelor’s degree preferred plus 2–4 years of related experience/training; or an equivalent blend of education and experience.
• Proven leadership with a record of delivering results.
• Excellent verbal and written communication; strong listening and presentation skills.
• Ability to solve practical problems and work through concrete variables.
• Background in material handling or a service-focused industry preferred.
• Experience with lean/continuous improvement methodologies preferred.

Tools & Systems

Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint. Willingness and ability to learn systems such as Salesforce, SAP, and ServiceMax.

Workplace & Physical Requirements

• Regularly standing, walking, using hands, reaching, and communicating; frequent sitting.
• Frequently lifting, carrying, pushing, pulling, and/or moving up to 25 lbs.
• Vision needs include close, distance, peripheral, depth perception, and the ability to adjust focus.
• Exposure (depending on site) to moving mechanical parts/equipment; occasional exposure to heights, fumes/airborne particles, weather, vibration, wet/humid conditions, chemicals, extreme temperatures, and electrical risk. Noise levels may occasionally be loud.

Accessibility

Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why LiftOne

We invest in ongoing training and development to elevate your skills and performance. Success in this challenging and rewarding role opens doors to future leadership opportunities across our organization.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.