Aftercare and Defects Manager - North

Hours: Full time - 35 hours per week/ 70 hours over two weeks (nine-day fortnight)

Location: Our North region extends from Shropshire to the Scottish Borders in the north, spanning the country from west to east. This role primarily supports schemes within their defects liability period across this area. You must be willing and able to travel extensively throughout the region and flexible in responding to changing service and business needs. While the North will be your main area of responsibility, you will also be required to travel outside the region when needed to support schemes and provide cover across other areas.

The Role

Help shape what comes next. We're growing and exploring new opportunities across Development and Delivery and we're looking for people to help turn our plans into reality. Bring your skills, experience and ideas to our next chapter.

Within this role you will help deliver an aftercare service that makes a difference to residents in their new homes. As our Aftercare and Defects Manager, you'll coordinate the resolution of defects across new-build developments in your region, from handover to the end of the defects liability period. You'll be the key link between residents, operational colleagues, Development and Delivery teams, contractors, consultants and warranty providers, bringing everyone together to keep issues moving and ensure defects are accurately recorded, prioritised and resolved within agreed timescales.

You'll help turn challenging issues into lasting improvements, monitoring contractor performance and supporting the resolution of complex or recurring defects. Your insights into defect trends, risks and the customer experience will help strengthen our aftercare service and shape how we deliver future developments.

Curious to know more? If you're looking for an opportunity to make a real difference within an organisation with a strong social purpose, take a look at the attached