Affordable Family Housing Coordinator

Behavioral Competencies MPHA expects all employees to exhibit the following behavioral skills: Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers. Serves as a resource for new Managers, Management Specialists, Maintenance Supervisors, and staff from all AMPs to learn YARDI processes, invoicing, requesting purchase orders, opening, and closing work orders, locating contractors and tenant charges.

Internal Close Date: November 3, 2026 Grade Level: 9A Salary: $30.52 - 44.74 per hour Note: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range. Department/Location: Affordable Property Operations / 2709 Essex St SE Summary The primarypurpose of this position is to provide administrative assistance to an assigned Regional Property Manager and assist and support the Senior Property Manager and Property Managers in delivering services to residents, as outlined below. All activities must support the Minneapolis Public Housing Authoritys (MPHA or Authority) mission, vision, and values. Essential Duties and Responsibilities The position duties, and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed. Coordinates vacant unit process, including processing intend-to-vacate notices, tracking unit preparation work orders, preparing account reconciliation paperwork for tenant accounting, and processing vacate charges in a timely manner. Tracks turnover time and investigates discrepancies. Serves as the liaison between departments for vacancy information. Responsible for the long-term storage and maintenance of vacated tenant files. Serves as department coordinator for Procurement processing including reviewing invoices, creating purchase orders and paying invoices as directed by the assigned Regional Property Manager (RPM). Provide training to new AMP Office Coordinators (AOCs) in their portion of the procurement processing and answer their ongoing questions. Manages petty cash for the department; receives/tracks/files receipts, disperses funds, and reconciles receipts for check requests to replenish funds. Tracks funds in compliance with finance audit standards. Monitors the authorized use of MPHA credit cards and accounts; reconciles receipts for monthly invoice approval. Performs P-card tracking and auditing. Mentors new AOCs in the P-card process. Processes sales and service charges for excess electricity usage and creates adjustment slips where needed for charges or credits. Sends original to Tenant Accounting with a copy to the tenant and the tenant file. Coordinates payroll and attendance tracking for the department. Maintains daily attendance log and informs appropriate departments of absences. Review timesheets for accuracy & appropriate use of leave, callback, overtime, and after-hours codes, as per the collective bargaining agreements. Audits stand-by-pay for Payroll Coordinator. Performs inventory control and warranty tracking. Coordinates uniform purchases per collective bargaining agreements. Assists maintenance staff with purchases. Tracks orders and serves as liaison with vendors to fulfill orders. Returns or reorders items as needed. Performs general office administration, including ordering office supplies, creating tenant notices appropriate to the target audience, scheduling meetings, and appointments, assessing the needs of callers and visitors, and responding to and resolving tenant and public inquiries. Assists Property Managers with Management Specialist duties as needed. Coordinates work order processing including opening and closing work orders, running reports, generating charges for current & vacated tenants, and investigating work order issues. Schedules Annual Preventative Maintenance of units, tracks and closes initial work orders, and creates follow-up work orders. Coordinates scheduling of Annual HQS (INSPIRE) inspections. Serves as a resource for new Managers, Management Specialists, Maintenance Supervisors, and staff from all AMPs to learn YARDI processes, invoicing, requesting purchase orders, opening, and closing work orders, locating contractors and tenant charges. Is a resource for the key tag system, Human Resources Information System (HRIS). Creates key tags. Runs reports from various systems. Provides work direction to department support staff. Mentors new staff, coaches, and conducts ongoing training for department support staff. Oversees and assigns new work to department support staff under the direction of the Regional Property Manager. Understands that people learn differently and has the patience to walk them through the process at their own pace. Has a good understanding of property management and agency software systems. Coordinates showing of vacant units with the Leasing Department and Management Specialist. Shows units to current and prospective tenants as needed. Attends weekly vacancy meetings and provides updates to the Leasing Department. Updates and maintains an inventory of Units Available for the Leasing Department. Updates vacancy SmartSheets and updates Leasings vacancy SmartSheet to reflect correct ready dates. Manages the key badge system. Creates badges as needed for new residents or contractors. Creates new employee key holder in the system, assigns keys, and records and tracks staff keys in the Keystone system. Performs key audits on a biannual basis. Performs document retention and central record keeping for items including transfer log, lease signing paperwork, MTW and bi-annual packets, and annual inventory of furniture, equipment, and vehicles with assistance from the Maintenance Team. Sends and retrieves old records from the off-site record facility, maintaining an organized system for archival documents. Ensures that staff training and day-to-day operations of documents are managed through a paperless workflow. Promptly responds to or redirects any city notices or city violations that are received to ensure compliance and resolution for all CHE, FHR, ET, Heritage Park, and other affordable units. Coordinates with the Housing Stability Coordinator on resident referrals to MPHA partners to facilitate support and resources for residents. Tracks and maintains a log of all residents who are over income and considered end of the program, ensuring timely updates and accuracy. Maintains accurate records of maintenance staff including vehicle inspections, checklists, and daily time reports. Develops and leverages in depth knowledge and familiarity of Tax Credits rules. Performs other related duties as assigned. Behavioral Competencies MPHA expects all employees to exhibit the following behavioral skills: Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers. Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition. Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner. Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed. Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities. Office environment. The noise level in the work environment is usually moderate.