Principal Field Service Engineer
Remote |Field-Based Position
About the Role
B&W is seeking a Principal Field Service Engineer to lead field-managed service contracts and provide expert technical support to customers across the power generation industry. This role combines technical leadership, project management, customer engagement, and hands-on field support, with a primary focus on Bowl Mill Pulverizers, gearboxes, and related mechanical systems.
This is an excellent opportunity for an experienced field engineer who enjoys solving complex technical challenges, leading outage work, mentoring others, and serving as a trusted advisor to customers.
Why Join Us?
- Unlimited PTO
- 401(k) with company match
- Medical, dental, and vision insurance
- Life and disability coverage
- Career growth and development opportunities
- Collaborative, team-oriented culture
- Opportunity to work on critical power generation equipment and customer projects across North America
Responsibilities
- Lead and manage multiple field service contracts, including scope development, estimating, execution, and cost tracking.
- Provide onsite technical support during plant outages, inspections, repairs, and equipment upgrades.
- Troubleshoot complex performance and reliability issues involving Bowl Mill Pulverizers, gearboxes, and related mechanical systems.
- Develop practical, cost-effective solutions to address customer operational challenges.
- Review customer specifications and define project scope to support proposal and contract development.
- Collaborate with Engineering, Manufacturing, Purchasing, and Service teams to support successful project execution.
- Prepare technical reports, engineering documentation, and project updates.
- Serve as a technical subject matter expert and provide guidance during field service activities.
- Train, mentor, and supervise field service engineers and support the development of new sales engineers.
- Build strong customer relationships while identifying opportunities for inspections, upgrades, repairs, and parts sales.
- Support product improvement initiatives by providing field feedback and technical insight to Engineering and R&D teams.
Qualifications
Required:
- Bachelor''s degree in Mechanical, Chemical, Electrical, or Civil Engineering from an ABET-accredited program.
- 10+ years of field service experience within the power generation industry.
- Advanced knowledge of Bowl Mill Pulverizers, including journal assemblies.
- Advanced knowledge of integral-type and double/triple reduction pulverizer gearboxes.
- Strong project management, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively with cross-functional teams.
- Ability to travel extensively, including extended durations during outages and major projects.
- Ability to work in industrial environments and wear required PPE.
Preferred:
- Experience managing customer service contracts and outage support projects.
- Experience developing project estimates and contract proposals.
- Proven track record of mentoring engineers and leading field service teams.
- Strong customer-facing experience within power generation, industrial, or heavy equipment environments.
About B&W
B&W delivers innovative engineering, technology, and operational solutions that support critical industries around the world. We are committed to developing our people, fostering collaboration, and creating opportunities for long-term career growth.
Ready to Apply?
Ready to take the next step in your career? Apply today and join a team where your contributions make an impact.