Advisor Support Associate

Responsibilities: Position Purpose: Provides administrative and training support to independent branch offices including ; assisting in the training and development of other administrators; providing pol i cy and procedural training: initiating, maintaining and documenting efficient and effective operational and systems policy and procedures: provid i ng operational support; providing an interface for Branch Operations , Home Office Operations, Retail Administration and all production areas. With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Overview:

Connecting clients to markets – and talent to opportunity 

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. 

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance. 

 

Business Segment Overview - Institutional:

Immerse yourself in the best-in-class institutional-grade technology, working alongside industry experts and gaining exposure to various asset classes, such as equities, options, fixed income securities, and advanced trading, research, and management technology. 

Responsibilities:

Position Purpose: Provides administrative and training support to independent branch offices including; assisting in the training and development of other administrators; providing policy and procedural training: initiating, maintaining and documenting efficient and effective operational and systems policy and procedures: providing operational support; providing an interface for Branch Operations, Home Office Operations, Retail Administration and all production areas.

 

Primary Responsibilities: 

• Works in conjunction with the Regional Managers to complete requests from financial advisors/independent branch offices.
• Review documents received from outside offices to ensure complete and accurate data can be processed by Home Office Operations.
• Review daily notifications from Compliance and Operations then delivers to the appropriate financial advisor for advisement
• Answer questions and research issues
• Provide excellent customer service over the phone and via e-mail.
• Assists in the training and development of other admi
• Provide policy and procedural training to assigned advisors and their
• Act as liaison between branch operations, home office operations, retail administration and all production areas.
• Maintains prompt and regular
• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Qualifications:

Job Requirements:

• Associate’s or Bachelor’s degree is preferred; or equivalent combination of education and work experience.
• Experience in the financial services industry a plus
• Strong written and oral communication skills
• Strong interpersonal skills to communicate with other departments, court/regulatory personnel, clients, etc.
• Excellent organizational and time management skills
• Ability to adhere to strict timelines.
• Intermediate to advanced computer skills including Microsoft Office
• Must be authorized to work in the US for any employer.

 

Physical requirements/Working conditions:

• Climate controlled office environment
• Minimal physical requirements other than occasional light lifting of boxed materials.
• Dynamic, time-sensitive environment

#LI-OnSite