Advising Operations Coordinator

Posting Details

Position Information

Position Number 002532 Functional Title Advising Operations Coordinator Position Type Staff Position Eclass EZ - EHRA Non - Exempt Permanent University Information

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

The College of Arts and Sciences Advising Center (CASA) provides comprehensive undergraduate advising to all first-year students majoring in the College of Arts and Sciences. CASA also supports transfer and readmitted students during the Winter and Summer advising periods.

Position Summary

The Advising Operations Coordinator serves as the first point of contact for the College of Arts and Sciences Advising (CASA) office, providing front-line support and assisting students, families, faculty, staff, and campus partners with questions, concerns, and advising-related needs. This position supports the Director and Associate Director by coordinating office communications regarding academic policies, procedures, and practices; providing timely and accurate assistance to students and making appropriate referrals to other University offices when needs fall outside CASA's scope of services; creating and reviewing student reports and coordinating advisor assignments for students served by the CASA Advising Center; and assessing CASA student services while identifying and planning for changes in equipment, funding, space utilization, technology, and human resource support to enhance office operations and the student experience.

Minimum Qualifications

• Bachelor's degree

Additional Required Certifications, Licensures, and Certificates Preferred Qualifications

• Excellent communication skills; Excellent organizational skills; Excellent teamwork; Experience with Banner Student & Banner HR; Proficiency with Excel.

Special Instructions to Applicants Recruitment Range $43,000 - $45,175 Org #-Department CAS Advising Center (CASA) - 12223 Job Open Date 08/03/2026 For Best Consideration Date Job Close Date 08/17/2026 Open Until Filled No FTE 1.000 Type of Appointment Permanent If time-limited, please specify end date for appointment. Number of Months per Year 12 FLSA Non-Exempt

Key Responsibilities

____

Percentage Of Time 40% Key Responsibility

Student Services & Front-Line Support

Essential Tasks

• Serves as the primary point of contact for the advising center, delivering a welcoming and student-centered experience by assisting students and families, answering questions, triaging concerns, providing accurate information and appropriate referrals, and ensuring students receive timely, responsive support throughout their academic journey.
• Monitors and manages the CASA shared email account and main phone line, responding to inquiries promptly and directing students, families, faculty, staff, and campus partners to the appropriate resources and services.

Percentage Of Time 25% Key Responsibility

Office Operations & Administrative Support

Essential Tasks

• Provides comprehensive administrative and operational support to the Director and Associate Director to ensure the efficient daily operation of the CASA Advising Center.
• Creates, reviews, and updates advisor assignment reports and coordinates advisor assignments for students served by the CASA Advising Center, ensuring accuracy and timely processing.
• Assists with scheduling meetings, coordinating events and office activities, maintaining office procedures, and supporting projects and initiatives that improve operational efficiency and enhance the overall student experience.

Percentage Of Time 20% Key Responsibility

Collaboration & Communication

Essential Tasks

• Works collaboratively with campus partners and departmental advising leads to promote a coordinated, student-centered advising experience.
• Maintains strong communication across academic and administrative units to facilitate seamless student transitions, resolve student concerns, and ensure timely sharing of information related to academic policies, procedures, and student support services.
• Builds and maintains collaborative relationships that enhance cross-functional communication, improve operational efficiency, and support student success.

Percentage Of Time 15% Key Responsibility

Assessment, Planning & Budget Management

Essential Tasks

• Assesses advising services, develops and analyzes surveys, and researches and implements best practices to enhance advising operations and improve the student experience.
• Assists with budget planning, monitoring, purchasing, reconciliation, and financial reporting to ensure effective stewardship of departmental resources and compliance with university policies.
• Coordinates and supports human resource processes, including recruitment, hiring logistics, onboarding, personnel documentation, and other administrative functions.
• Evaluates and plans for equipment, technology, space utilization, funding, and other operational resource needs to support efficient office operations and high-quality student services.

ADA Checklist

ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical Effort Reading - c, Writing - F, Hearing - C, Talking - F Work Environment Inside - C

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter
• List of References

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Please indicate how you learned of the vacant position for which you are applying:

• UNCGjobsearch Website

• Greensboro News & Record

• Carolina Peacemaker

• Other Newspaper

• The Chronicle of Higher Education

• Inside Higher Ed

• Other Professional Journal

• NCWorks.gov

• UNC System Job Board

• Other Online Job Board

• Personal Networking

• Other

• • If you selected "Other", please provide the name of the resource here.

(Open Ended Question)

• • Are you eligible to work in the United States without sponsorship?

• Yes

• No

• • Will you now or in the future require visa sponsorship for employment at the University of North Carolina in Greensboro?

• Yes

• No